About Us...

Who We Are – Professionals committed to your success

Crow Canyon Software was founded in 1999 with the mission to bring comprehensive, yet affordable helpdesk software to the Services and Support Community. The roots of our software are derived from many years of consulting and contract development with IT and customer support organizations.  Today, we are based in the San Francisco Bay area home to Silicon Valley, the world’s leading technology hub.  Our team is made up of seasoned software professionals and technology staff certified in Microsoft technologies.

Our Mission – Support Organization productivity

Everything we do is focused on making your service and support organization more productive and enabling you to make your employees and/or customers happy.  Your support environment may be complex and expensive, but our support productivity tools are not.  We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.

Our Philosophy – Keep it simple, leverage your existing IT infrastructure

Our philosophy is to leverage your underlying technology infrastructure, rather than require redundant technologies.  Internal and external customer support is all about communication, collaboration and management.  Microsoft Sharepoint, Exchange Server and Microsoft Outlook provide a powerful collaboration and communication platform.   Your organization made an investment in these technologies, and now has an integrated collaborative messaging platform, with scheduling, contact, and task management capabilities.

Rather than recreate those functions in a separate platform, as many of our competitors do, Crow Canyon builds upon the Web, Exchange and Outlook to give your help desk and support staff the tools they need to provide excellent support - without requiring any additional infrastructure.  Why pay for one or more stand-alone solutions, and all their associated time and resource costs in installation, deployment and maintenance, when you can leverage your existing platforms to answer your organization's needs?

Products

CCS Help Desk leverages the power of Microsoft Exchange Server, Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for organizations overwhelmed by user requests and issues.  Integrates with CCS Network Inventory.

CCS Network Inventory is a powerful hardware and software inventory and asset tracking program. CCS Network Inventory offers fast and effective scanning, detailed information on all network assets, custom reports, support for Windows Vista, and much more. Accessible from Outlook HelpDesk. 

CCS Service Request provides a central point for tracking and managing  service requests for departments such as HR, IT, Facilities, Sales and Marketing. Tickets are submitted from an Outlook form, email or web page.  Approvals and links to existing forms are supported. The ticket is routed to the department providing the service. Department staff is assigned the request.  Includes full reporting, knowledge base and flexible forms.

Awards

CCS HelpDesk

q        2009 Reader's Choice Award from MSExchange.org

q        2008 Reader's Choice Award from MSExchange.org

q        2006 People's Choice Award from MSExchange.org

q        2005 People's Choice Award from MSD2D

q       2004 People's Choice Award from MSD2D

Our Customers

Our products have been purchased by over 2000 organizations in 60 countries worldwide.  Most are small-to-mid-sized enterprises (SME) ranging from 50-10,000 employees and 1-350 agents on average, requiring service desk management for internal and/or external customer support. See partial customer list