SR Asset Module -  NEW!

Track Assets, Equipment or other items related to tickets

Tickets or Service Requests often relate to an issue or incident relating to an equipment item.  Whether it is an IT asset, Facilities asset, equipment or even buildings, the need to track information about the asset is there.  And the need to link tickets to assets is key to equipment and facilities maintenance.  Enter the SR Aseet Module, a module for CCS Service Request 5.0.  that provides a simple yet powerful way to record and track asset information and activities, while linking them to service request tickets.

I N T R O D U C T O R Y   P R I C E   $ 2 4 9 >> Purchase Now!

Details and Screen Shots    

SR Asset Module is an addition folder in the Service Area folder for Asset records.  Like tickets, the asset records can be configured via a List Manager utility to fit your needs.

When opening a ticket the staff person can select the Asset tab to view asset information and link the ticket to the asset.  Additionally the asset record can be opened and information such as maintenance logs, location or vender information can be accessed and updated.

Also, this module turns your service request application  into a powerful activity tracking solution for asset management.  With ticket views you can categorize tickets by Asset and see all tickets for a specified Asset.  This is a great information tool for viewing a detailed history of activities against an asset.

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