CCS Service
Request
Track service requests across
your entire organization
Built upon your
existing Microsoft® Outlook, Office, Exchange and
Web Platform
|
|
|
|
|
|
CHALLENGE: Every
organization needs to provide a
variety of services (HR, IT,
Facilities, Customer
Support...) to their
employees and customers.
Each service often
requires different processes,
forms and
workflow,
which are
difficult for employees to
identify and follow, and for
administrators to track and
manage.
SOLUTION:
CCS Service
Request
provides a
central point
for submitting, assigning
and tracking
corporate
service requests, work orders,
customer service,and many
others types of
requests.
CCS Service Request is a
simple yet powerful application
to improve staff productivity
and raise levels of
service.
|
|
|
|
|
|
|
New Reports and Assets Modules Available!
see
more>>
CCS Service Request can be applied
to:
Corporate Services - Track Employee
Requests
Internal services such as
IT, HR, Facilities, Finance, Sales
and Marketing are the backbone of any organization.
But most organizations have no common way for employees to
access these services. CCS Service Request provides a
central point to request, route and track requests and
assignments through to completion while meeting your
level of service
goals. Elimnate time-consuming follow-up emails and phone
calls. Institute procedures and controls to meet
compliance regulation. See how CCS Service Request can
manage and track requests for:
Customer Service -
Track Customer Cases
Provide your agents and support
staff the applications to effectively capture, track and manage
customer service requests. Agents can assign, manage,
route and resolve customer support cases across all
media including phone, email, mobile and Web.
Automate case tracking and e-mail notification to ensure
that everyone stays in the loop, and as a result, that the
customer receives top quality service. Use CCS Service
Request to track:
- Incidents and
Compliants
- Product Issues and
Defects
- Asset Management/Product
Registrations
- Service Contracts and
Warranty
Requests
See more at our customer
service page
Industry Applications
- Automate your specific processes
Many organizations have used CCS Service Request to automate
service request tracking for a variety of business processes.
By design CCS Service Request is flexible to support most
service request processes without customization! See some of
the examples we already have implemented:
- Healthcare - Physician
Group support, Patient Services, hospital facilities and
equipment maintenance
- Banking - Private Banking
services, loan approval processing, customer service
center
- Education - University
student services, campus facilities, security requests,
event requests
- Local
Government - Police/Fire equipment
maintenance, facilities, park services, building services
with CCS Citizen Request
- Law Firms - Client service, room
scheduling, case support requests
CCS Service Request Overview
More productivity from your existing
investment
|
New Ticket Example
Assign Ticket Example
Work Order Form
(Assigned ticket)
|
- Actually
built upon Microsoft
Outlook - not a look
alike
- Leverages all functions
of Microsoft Outlook, and Office
-
Integrates with e-mail and calendaring so you can
coordinate support resources, schedule appointments
and assign tasks.
- Easy to
use, install
and deploy, no new software or hardware
required!
Capture incidents from
many sources
- New tickets submitted
via Outlook, Email, or the
Web
- Convert
emails to tickets
automatically
Flexible to support
your existing processes
- Flexible
forms with customizable fields, look and
feel
- You
control routing, notifications and
communication
- Approvals
based on category and
type of request
- Automate
Notifications all throughout the workflow
process
- Include
existing forms and links
to policies
Increase Staff
productivity
- From within a work-order
your staff can:
-
- Capture and link all
emails related to the ticket
- Access a
full
knowledgebase
- View relevant
information from operational
applications
- Reassign or add assigned staff
as needed
- Schedule
appointments in Outlook Calendar
Measure and track
service
- Full reporting works with
Excel, Access and other reporting tools
- Full request tracking,
time and cost tracking and tracking by
project
- Satisfaction
surveys linked to at completion
of reques
- Report on service levels
and automatic escalation (Pro version)
Learn more, see additional
resources at right
>>>>>>>>>>>
Back to
Top
| 
