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City, Town and Municipal Service Management

Turn your existing desktop and web environment into a powerful productivity tool for tracking and managing city services!

CCS Service Request for City Services provides a centralized place to request and track services. Cities and county governments can now automate service processes at an affordable price.

	Give citizens, employees and staff a simple way to request and track services
	Easily capture requests from email, web forms, Outlook and phone calls
	Automatically route and manage requests to responsible departments and assign staff
	Manage priorities, service levels and automate communication during the process
	Get the total picture of your support services and resource usage
	Track IT, equipment and facilities assets and link to services
	Analyze and report on all service activities and costs

City Services

Automate your existing forms and manual routing processes to improve service and department staff productivity. Examples of City Service requests include:

IT / Technology Support

IT incidents and requests
Computer Requistions
IT Asset Inventory
Police, Fire equipment Support
Training Requests
and many more...

City Services

Public Works work order Management
Parks and Rec Requests
Equipment maintenance
Event and Facilities requests
Public Safety incidents
License and Permits
Many more...

City Operations

HR Requests
Purchase Requisitions
Copy, Mail and other Admin Services
Finance and Budget requests
Copy, print services
Meeting rooms

CCS Service Request is a easy to use yet powerful service request and work order application that runs on top of your existing Microsoft Office environment. As a Microsoft Office add-in, take advantage of Outlook's robust email, calendar, task and document features to turn your existing desktop systems into a powerful yet familiar service request tracking application!

CCS Service Request - Citizen Requests Features

	Install in minutes on your existing systems, deploy instantly
	Requests can be submitted through email, web, Outlook or the phone
	Easily configurable to support your existing processes without IT assistance
	Automatically routes to responsible department or individual for assignment and fulfillment
	Assign to one or many staff, split ticket into multiple tickets
	Full approval and emergency notification features
	Optional mobile phone interface for field staff
	Access knowledgebase, Outlook Calendars to set appointments, and link to any backoffice database all from within the request fulfillment form
	Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature. Measure your success with full reporting capabilities

Immediate Benefits - Increase Service Levels and Staff Productivity

	Improve level of service and increase staff productivity, by providing an easy to use, centralized point, for submitting requests and tracking cases to resolution
	Improve department staff productivity by automating the request, routing and tracking process
	Reduce time consuming follow-up phone calls for request status and more information
	Improve efficiency and GPEA compliance by standardizing request procedures and processes
	More effectively measure service levels, response times and costs for requests
	Get more return out of your existing Microsoft investment and prepare for e-government initiatives
	Significantly increase overall operational efficiency and employee satisfaction