CHALLENGE: Increase the level of service to employees while improving HR staff producitivty. HR departments have to field many types of requests which include a variety of forms and routing processes. The challenge is to provide a simple and efficent way to capture request specific information, route it to the right staff and provide timely follow-up.
SOLUTION:  CCS Service Request - HR is a powerful yet simple and efficient way to automate the tracking and management of the HR request processes. Employees submit requests from a variety of sources (phone, email, the web, and Outlook) and the tickets are routed to the right department or individual for assignment and fulfillment. Link in relevant forms, and policies, tracks time, costs, work logs and status throughout the process.