Crow Canyon Support

ANNOUNCEMENT: VERSION 5.0.2 CCS HELPDESK AND SERVICE REQUEST NOW AVAILABLE! more info>>>

New Reports Manager Available!  see more>>

New Assets Module Available!  see more>>

Installing for the first time? See our Installation Help Page

At Crow Canyon we are committed to providing excellent support to our customers. Support is provided during product evaluation (trial period) and to customers on an annual support contract. All others may purchase support per incident.

Annual Support Contracts

Get the benefits of our great support for one year! We offer Annual Support Contracts for all our products. For details and pricing on Annual Support Contracts, see this page.

Support Resources Available

We offer a variety of support resources to help you use our products as successfully as possible.

These include:

	Manuals / tutorials: CCS Service Request    CCS HelpDesk Network Inventory    Other
	Self-Service Knowledgebase
	Online Support Tickets Link to Ticket
	Email Support  support@crowcanyon.com
	Phone Support (925) 478-3110 x2 (see process below)
	Request Upgrade to latest version
	Technical White papers
	Downloads

Top FAQs   Clearing the forms cache   Toolbar button to create new Help Desk ticket   Help Desk folder permissions   HelpDesk forms with Citrix or Terminal Server   CCS HelpDesk Install Prerequisites   Overview of how Help Desk works More in our Knowledgebase...

 

Support Process:

We suggest that you follow the process below.  This will ensure that our time and yours is used in the most efficient way.

1. Please review the manuals provided with the product 
2. For how-to questions, review our technical whitepapers 
3. Check our Knowledge Base and FAQs 
4. Submit a   support ticket online 
5. Call our support line if it is a high-priority incident 

Support Services:

Our products are easy to use and install. However, if you need extra assistance we offer online remote assistance for installation and setup. Additionally we provide live online training classes for your support group.

• Installation and setup 
• Upgrade Assistance 
• Online Technician Training 

See Details of our Service Offerings >>>

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Individual Support Calls

The initial purchase of our Help Desk programs include free support for 30 days. After the initial 30-day period, support incidents are $125/incident unless you have an Annual Support Contract.