Outlook Help Desk 3.0 Standard Edition - Pricing

For pricing of Service Provider edition, click here.

STANDARD EDITION "Users" means the number of Exchange users at your organization.
Small Business	License	SUPPORT	Basic	Basic Plus	Premium
Up to 10 Users	$395	Support Contract not required, though recommended.	$199	$299	$399
Up to 25 Users	$495		$199	$299	$399
Up to 50 Users	$595		$199	$299	$399
Up to 100 Users	$695		$199	$299	$399
Mid-sized
Up to 150 Users	$795	At least Basic Support is required for the first year in addition to the License.	$199	$299	$499
Up to 200 Users	$895		$199	$299	$499
Up to 250 Users	$995		$199	$299	$499
Up to 350 Users	$1,095		$199	$299	$499
Up to 400 Users	$1,175		$199	$299	$499
Up to 500 Users	$1,295		$199	$299	$499
Enterprise
Up to 750 Users	$1,595	At least Basic Plus Support is required for the first year in addition to the License.	n/a	$299	$599
Up to 1,000 Users	$1,995		n/a	$299	$599
Up to 1,500 Users	$2,495		n/a	$299	$699
Up to 2,000 Users	$2,995		n/a	$299	$699
Over 2,000 Users	Call for pricing		Call for pricing

Also available:

• Site License for multiple installations within one Exchange organization for one company. Call for pricing.

The License is good for one installation in Microsoft Exchange Server Public Folders. Since one set of public folders can be replicated to multiple servers, the License is not dependent on how many Exchange servers you have.

The program is sent by email to the address specified when purchasing. All prices in US $. There are no taxes or shipping charges. Use this link to convert prices to another currency.

 

Support and Maintenance

The license fees include phone and email support for 30 days. After the initial 30-day period, phone support calls are $95/incident. Also, after the initial 30-day period, emails are actively answered, but response time is not guaranteed. The fees also include any bug fixes and maintenance releases for the version you purchase.

Annual Support Contracts

Get the benefits of our great support for one year! We offer Basic, BasicPlus, and Premium Annual Support Contracts. For all contracts, the one-year period starts after the 30-day "initial support" period ends:

Basic:  Price $199

• 4 phone support calls
• Email support with response within one business day
• Updates and minor releases for the version you purchased

BasicPlus:  Price $299

• 8 phone support calls within 1 year
• Email support with response within one business day
• Updates and minor releases for the version you purchased

Premium: Price depends on license level. See chart above.

• 12 phone support calls
• "Top of the queue" priority on support calls
• Email support with response within one business day
• Updates and minor releases for the version you purchased
• All new versions and upgrades for the year

Upgrading from previous version of Outlook Help Desk

• For Customers with the standard, uncustomized version of Outlook Help Desk, the upgrade is $99.
• For Customers with a custom version of Outlook Help Desk, the upgrade is $199. We will make the same customizations on the 3.0 version.

Customization of Outlook Help Desk

• $100 flat fee for color changes, addition of a corporate logo and changes to the titles or boxes.
• Call or email us for pricing on other customizations.

See Customizations for more details.

ASP and Reseller Pricing

• We offer volume discounts to qualified ASPs and Resellers. Call or email us for details.

Educational and Non-profit Organizations

• For qualified educational institutions and  non-profits, we are pleased to offer special pricing and discounts . A qualified non-profit is a 501(c)3 organization doing educational, charity, social, health or environmental work. Please email us to check if your organization qualifies for a discount.