NITRO Bot Analytic Services
Crow Canyon Software’s NITRO Bot Analytic Services Maximize the Performance of its Microsoft Teams Bots.
Crucial Insights into Bot Performance
NITRO Bot Analytic Services provide administrators crucial insights into bot performance by helping organizations achieve the goal of better service and reduced costs through an optimized bot experience for end users and staff.
These analytics provide an easy way to continually optimize the bot and maximize its performance to create an effortless bot experience and tailor a bot’s interactions with spot-on self-service to keep “questions” from turning into “cases.” Every time the bot gets it right, that is one less issue for staff to resolve!
With Crow Canyon’s Bot Analytics Services, you can boost your bot’s IQ and increase its relevance, so you don’t have to spend days or weeks adjusting rules and tweaking decision trees.
The NITRO Engage Bot for Teams brings the power of automation to Microsoft Teams. NITRO Bot Analytics optimizes performance of the Engage Bot and improves user experience in Teams.
Three Key Areas of Bot Performance
The Bot Analytic Services delivers crucial telemetry data to bot administrators in an easy-to-use interface. Providing critical reports that are displayed, with recommended solutions listed in a convenient dashboard focusing on…
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| • How many people use the bot and how often?
• Are these repeat users? • What devices are used? |
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| • What are the results of engagement?
• Are questions answered and issues resolved? • What percentage of abandonment, unresolved, and dead-end conversations are there? |
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| • What steps can be taken to improve engagement?
• What can be done to improve resolution percentages? |
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