More work happens in Teams than ever before and let’s face it – that isn’t going to change anytime soon. That’s why we took our Microsoft Teams ticketing system to a new level with the NITRO Help Desk Teams App.
The app takes all the features of a robust help desk and puts them directly in Teams.
Users can remain in the environment they already know (forget about multiple sign-ons) and simply submit a help desk ticket from directly within Teams.
Technicians can manage tickets from directly within Teams as well. You can even sort them by category, issue type, or priority to help manage their ticket load.
Users can now also self-serve any time day or night with KB Co-Pilot. NITRO Help Desks’s KB Co-Pilot can be fed existing knowledge base articles, historical tickets, and any other enterprise data. This unique data is then leveraged to help users with requests, reducing strain on help desk technicians.
Not only that, you can manage approvals from directly inside the NITRO Help Desk Teams App.
The app also serves as a reminder system, reminding appropriate parties when an approval is needed to keep resolutions moving forward.
Overall, the NITRO Help Desk Teams App is is designed to make adoption easier and simpler for end users. From quick answers 24×7 to saved time, users, technicians, and management all benefit from the #1 Microsoft Teams ticketing system.
Get your demo of NITRO Help Desk!
