Crow Canyon Software’s NITRO Help Desk now includes Copilots that drive quick and accurate responses while easing end user and staff workloads.
Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of NITRO Copilot for its Help Desk products. Using NITRO Copilot, end users can get comprehensive answers to their questions and staff can easily generate responses.
NITRO Copilot leverages the latest AI technologies along with an organization’s existing information and data to provide relevant and accurate answers to user inquiries. In addition, staff can use NITRO Copilot to craft emails and summarize documents. Data sources include:
- Policies & Procedures
- HR Documents
- Knowledge Base Articles
- Manuals & PDFs
- Historical Tickets
- Other Enterprise Data
Organizations can now use their own data to provide users with a self-serve Copilot that integrates with NITRO Help Desk.
If users still need help after making an inquiry to NITRO Copilot, they can escalate the request to the Help Desk with just a click. The request is auto-populated based on the conversation with Copilot, saving time for the user and staff.
The entire process is automated to provide 24/7 support to users while reducing the load on support technicians and staff.
“Studies show that up to 25% of employee time is wasted searching for documents or information they need. We are proud to be able to help employees and organizations get this time back with NITRO Copilot,” said Scott Restivo, CEO.
NITRO Copilot™ is available now at https://www.crowcanyon.com/nitro-copilot/.
“We are combining the power of copilots with Microsoft 365 and Teams to provide an accessible, easy to use resource for users and technicians alike,” reports Restivo.
Learn more here: https://www.crowcanyon.com/nitro-copilot/
About Crow Canyon Software
Crow Canyon Software has been leading the charge as a Microsoft Preferred Partner in M365 & Teams business process automation for over 25 years. Dedicated to helping organizations improve user adoption, increase efficiency, and boost quality of service, Crow Canyon provides the #1 help desk in M365 & Teams, NITRO Help Desk™.
