The game has changed. Leveraging AI in IT can make a big impact on the success of a ticketing system.
That’s why NITRO Copilot is now available with Crow Canyon Software’s NITRO Help Desk.
How to leverage AI in IT?
NITRO Copilot leverages the power of copilots with a full help desk ticketing system. It can essentially serve as the front end interface for users, where they can self-serve 24/7. This is especially helpful for common requests like password resets, printer issues, and more. In instances where the user still needs help from a technician, they can turn their copilot chat into a ticket with just a single click.
How does it work?
NITRO Copilot works with any LLM of your choosing along with a targeted data set. For example, in IT support, studies show the most common request is a password reset. A user can ask your organization’s NITRO Copilot for IT “how do I reset my password?” for example. The copilot will then reference targeted documents – KB articles, documentation, historical tickets, and more to provide relevant instructions. If for any reason the user still requires help from a technician, they still have the option to escalate the issue to IT support with a single click if for some reason the copilot hasn’t resolved the issue to the user’s satisfaction.
AI in IT: Learn more
Understanding how to leverage AI in IT fully is important. As copilot advancements continue to evolve, few organizations have the bandwidth to fully keep up with new tools, security recommendations, and everything that comes along with it. We at Crow Canyon Software are here to support you in your AI journey to make full use of copilots where they are practical. Contact us to learn more about NITRO Copilot today.
