Using AI for IT support can have a big impact. Leveraged correctly, AI can do a lot to empower employees and increase efficiency.
But how exactly do you leverage AI correctly? In a time where AI seems to be everywhere, it takes more than just using it to make it beneficial. It has to be used effectively.
How Do We Use AI Effectively?
NITRO Copilot takes Microsoft Copilot and puts it to good use. Leveraging your targeted data such as Knowledge Base articles, historical tickets, and other enterprise data, NITRO Copilot creates a tightly controlled and customized Copilot for your organization.
The Benefits
In leveraging your enterprise data, you are able to essentially train NITRO Copilot to provide relevant answers to your users – especially for simple or repetitive issues like password resets or printer issues. As a result, many users can self-serve, allowing for faster issue resolution 24/7. This also allows help desk staff to focus on more pressing tickets faster, since simple issues are often able to be resolved by the user, themself.
The Solution
AI for IT support can be a true game-changer if you do it right. NITRO Copilot combines all the benefits of AI with the security of targeted data to provide your users with a solution that actually helps. Because NITRO Copilot runs natively in your Microsoft 365 environment, it also makes for easier user adoption. Users can self-serve from the environment they are already using day in, day out.
Organizations using NITRO Copilot are enjoying all the benefits:
- Faster response times
- Higher user satisfaction
- Less time wasted
