Effective ticket routing can have a big impact on help desk management and service. That’s great, but what routing method is most efficient? Manual ticket routing can be time-consuming, while automatic ticket routing doesn’t take into consideration the content of each ticket.
Now you can say goodbye to the guesswork! The latest NITRO Help Desk upgrade now includes cutting-edge AI ticket routing, powered by Azure Open AI. This smart feature takes the hassle out of ticket categorization for end users by automatically analyzing the ticket description. AI then matches it with the correct Category and Issue Type—no need for users to figure out complex dropdowns or categories.
Whether a ticket is submitted through Teams, email, or the Employee Portal, NITRO’s AI ensures that every request is routed accurately. Utilizing this feature saves time and improves ticket resolution speed. The result? Faster support, smoother workflows, and happier end users.
All this happens right in the #1 help desk for Microsoft 365 and Teams. This allows organizations to get the very best end user and technician experience. Users find ticket creation to be simple, with plenty of options to create tickets in the environment they are already familiar with. In some cases, users can even self-serve with NITRO Copilot. Technicians, on the other hand, are able to focus their efforts on issues they are really needed for.
Contact us today to learn how NITRO Help Desk and the latest AI developments can help your organization be more efficient than ever.
