The Real-World Struggle Imagine a mid-sized company drowning in paperwork, with teams spending hours manually approving workflows and tracking project updates via emails and spreadsheets. This was the story of Claire, an operations manager, who constantly juggled inefficiencies in her organization. That was until her company implemented business process automation software that transformed chaos [...]
2024 has been a whirlwind of change, reshaping how we think about workflows and business processes. As we gear up for 2025, it's time to spotlight the trends set to define the future of workflow software and drive innovation forward. AI Agents AI Agents will have a strong showing in 2025. As this nascent technology [...]
Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of AI-powered ticket routing for NITRO Help Desk. Using AI-powered ticket routing, users and technicians enjoy smoother workflows and improved ticket resolution speed. "Most organizations aim to assign tickets in under 5 minutes but NITRO Help Desk's AI-powered routing greatly reduces this routing [...]
Imagine a mid-sized company handling hundreds of support requests daily. Each query moves through a traditional help desk, with employees manually assigning tickets, looking up answers, and scrambling to meet response time goals. The inefficiency slows the team down, user satisfaction drops, and the workload becomes overwhelming. Realizing the need for a change, the company [...]
Effective ticket routing can have a big impact on help desk management and service. That's great, but what routing method is most efficient? Manual ticket routing can be time-consuming, while automatic ticket routing doesn't take into consideration the content of each ticket. Now you can say goodbye to the guesswork! The latest NITRO Help [...]
Picture this: a housing authority manager overseeing thousands of tenant requests, maintenance issues, and compliance requirements—all with a limited budget and an ever-growing caseload. Every day, they face the challenge of juggling urgent tenant needs with administrative tasks. In this scenario, the organization’s help desk is its lifeline. But traditional systems can slow down [...]
In the ever-evolving world of customer service and IT management, providing quick and efficient support is more important than ever. Our team at Crow Canyon is excited to introduce NITRO Copilot, a powerful AI ticketing tool that integrates Azure Open AI into our NITRO platform. Designed with both users and support teams in mind, [...]
When Acme Corporation faced the daunting task of streamlining its workflow automation, they turned to Nintex for help. Initially, everything seemed to work smoothly—until their growth demanded more flexibility, customization, and cost management. The licensing fees escalated, new features required extra add-ons, and the complex pricing structure started to eat into their budget. Searching [...]
Help desk vs. service desk: These terms are often used interchangeably, but they are actually two different solutions to address different needs that an organization may have. Generally, the main distinctions between a help desk and a service desk lie in their scope, capabilities, and the level of support they provide. Here's a breakdown [...]
We recently had an open Q&A session specifically about ticketing systems and some of the most common questions we were asked are "what is a good SharePoint ticketing system?" or "is there an Office 365 ticketing system?" So many of us live and work in the Microsoft 365 environment. It's only natural that we [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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