The Strategic Shift: Embracing Cost-Effective IT Service Management as a ServiceNow Alternative Introduction: In the world of IT service management, companies are constantly on the lookout for tools that not only enhance efficiency but also offer a cost-effective solution to their needs. Picture this: a mid-sized company struggling with rising operational costs and complex [...]
The game has changed. Leveraging AI in IT can make a big impact on the success of a ticketing system. That's why NITRO Copilot is now available with Crow Canyon Software's NITRO Help Desk. How to leverage AI in IT? NITRO Copilot leverages the power of copilots with a full help desk ticketing system. [...]
What's the deal with SharePoint Classic vs Modern? Microsoft is investing heavily in Modern SharePoint, which is the backend for Microsoft Teams. Classic SharePoint is now outdated, with limited mobile support, end of life features, and poor usability, Organizations need to migrate to Modern SharePoint or run the risk of being left behind. Crow [...]
AI tools for business offer many exciting new possibilities. However, the true power comes from leveraging tools like copilots effectively to impact real business results. NITRO Copilot offers practical AI solutions for business process automation, focusing on responsible AI and seamless integration with request management systems like NITRO Help Desk. If you missed our [...]
Crow Canyon Software’s NITRO Help Desk now includes Copilots that drive quick and accurate responses while easing end user and staff workloads. Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of NITRO Copilot for its Help Desk products. Using NITRO Copilot, end users can get comprehensive answers to their questions [...]
AI user experience is key to the success of any new AI initiative. Join us as we explore user adoption, change management, and data governance to ensure a secure, beneficial implementation of AI in your organization. Highlights The importance of user engagement and data governance in AI application success. The need for a strategic [...]
Using AI for IT support can have a big impact. Leveraged correctly, AI can do a lot to empower employees and increase efficiency. But how exactly do you leverage AI correctly? In a time where AI seems to be everywhere, it takes more than just using it to make it beneficial. It has to [...]
In the ever-changing landscape of working with Microsoft products, Crow Canyon has needed to adapt and change along with that landscape. From the various iterations of SharePoint on-premises to moving to M365 we have adapted and developed our webparts in accordance with Microsoft’s best practices. Sometimes, though, the changes are less expected. As an [...]
If you are using a Microsoft Dynamics procurement module, it's time you know that you have options. As you may have read in our previous article, overpaying for ERP purchasing solutions is a fairly common mistake. However, you don't have to do this with Microsoft Dynamics 365. In fact, you can save significantly on [...]
An effective help desk ticketing system sounds good in theory. You have a standardized system where users can go to get help. Great, right? The thing is, being human, users tend to not follow protocol. Ask any help desk technician and they receive personal emails or are pinged in Teams consistently by colleagues who [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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