In this NITRO Help Desk Deep Dive Part 1, we are going to explore the features, functionality, processes of this powerful software. Video from past Crow Canyon Webinars will help demonstrate the interface as we walk you step-by-step through this help desk automation productivity powerhouse. Q: Can you explain the premise of this NITRO [...]
Help desks are an essential part of helping an organization run smoothly. A good help desk will help manage inquiries, improve service, and increase end user satisfaction. However, not all help desks are created equal. There are some fairly common help desk problems and solutions that are important to consider when selecting a help desk [...]
There are countless help desk solutions out there, but very few actually integrate with M365, SharePoint and Teams. If you are looking for a new help desk solution and your organization uses Microsoft Office 365, SharePoint, and Teams, it is essential to utilize a help desk that truly leverages this environment. You need a [...]
If you are looking for a help desk software that integrates with Microsoft Teams, it is important to address what exactly "integration" means. Many help desk solutions claim to integrate with Teams. However, for most, this "integration" is very surface. Literally just a matter of making the site available in Teams...but how much does [...]
Selecting the right Microsoft Teams Help Desk is important. You may know that leveraging a help desk in Microsoft Teams is the way to go to improve user adoption and increase satisfaction, but how do you go about selecting the right one? Of course there are the basics that any help desk should be [...]
Crow Canyon Software launches the new NITRO Help Desk, leveraging the power of Microsoft 365 and Teams, providing a powerhouse IT Help Desk solution. Crow Canyon Software, creator of NITRO Studio™ business process automation, announces the launch of NITRO Help Desk™, a new robust IT Help Desk solution leveraging Microsoft 365 and Teams. This much-anticipated [...]
The new NITRO Help Desk™ leveraging Microsoft 365 and Teams is now available from crowcanyon.com. This new Microsoft Teams help desk solution takes all the features you would expect in a modern help desk (create and track tickets, auto-assignment, omni-channel access, problem and change requests, etc.) and goes further to add an array of new [...]
2023 Business Resolutions Many of us consider making personal resolutions for the New Year, but this is also an excellent time to evaluate where we are as an organization and make 2023 business resolutions to help make it a great year. There are four main areas that are vital to consider when planning for [...]
Crow Canyon Software is working on a brand-new version of our award-winning IT Help Desk system! We’re calling this new version our NITRO Help Desk, based on our in-house developed NITRO Studio tool set. It is due for release in April 2023. This new Help Desk Software will be available in the Modern UI [...]
Change of Seasons, Change of Forms – It’s Time to Leave InfoPath Forms Behind! The time to move off InfoPath was yesterday! The technology is twenty years old. It was developed before cloud services such as Amazon Web Services and Azure. InfoPath is even older than the iPhone! Most importantly, Microsoft stopped supporting [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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