In our Southwest’s Summer Screwup article, we wrote about how a router failure at Southwest Airlines resulted in at least $10 million in lost revenue and millions more in associated costs throughout the travel industry. While doing research for that article, we came across a presentation by Richard Cook, MD, who studied complex systems [...]
Continual Service Improvement is intrinsically linked to the business side of IT and is aimed at answering the question, "How can we do this better?" CSI can be applied to any aspect of your IT organization – whether the service desk to improve customer support, software testing to make sure proper QA is done, [...]
IT Service Management (ITSM) is all about helping organizations align their IT services with their business needs. It is an approach to IT Management that seeks to make the delivery of IT services efficient, process-driven, and proactive. Key ITSM concepts Increasing Efficiency in IT organizations The driving mission of ITSM is to increase efficiency. Management [...]
This past week, an airline company with a reputation for punctuality, and with one of the best reliability records in the industry, was left dumbfounded as over 1,000 flights worldwide were grounded. No, we're not talking about Southwest Airlines. This time, it's Delta. Like Southwest, the cause is IT-related: a power control module failed. Also [...]
The four unions representing Southwest Airlines’ pilots, flight attendants, mechanics, and ground operations are calling for new leadership at Southwest. All four unions, which represent nearly 80 percent of the airline’s 50,000 employees, voted “no confidence” in the airline’s CEO Gary Kelly and COO Mike Van de Ven. In a joint statement issued August 3, [...]
Microsoft SharePoint can do awesome things, but its interface can be quite unintuitive at times. The result has been that while the number of SharePoint licenses has increased rapidly year-over-year, end-user adoption rates have not followed suit. By contrast, the Microsoft Office suite of productivity tools has evolved into a leader in intuitive, user-friendly [...]
In the late 1980s, the UK government decided to tackle the need for standardization in the burgeoning IT industry. Over time, this set of standards coalesced into a program called IT Service Management (ITSM) and, within that program, a specific subset of practices evolved that is now referred to as ITIL: Information Technology Infrastructure Library. [...]
Keeping documentation on policies, procedures, and guidelines up-to-date – and making sure the responsible employees read and abide by them – is one of the major headaches of many businesses. It is also critical to meeting regulatory and compliance requirements as well as avoiding fines from overseeing agencies. Where does this apply? Just about [...]
The new SharePoint Development Framework was not the only news to come out of San Francisco at Microsoft's Future of SharePoint event last month -- Microsoft Flow and Microsoft PowerApps also made their appearance. These new tools are aimed at increasing business efficiency, particularly in terms of automation. Going with the Flow Microsoft Flow [...]
What is the new “SharePoint Development Framework” that Microsoft talked about at its Future of SharePoint event May 4th? What value does it bring to SharePoint development – and ultimately, to businesses that use SharePoint? Many Technet and blog articles delve into the programming particulars of this new framework, and we will leave them [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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