SharePoint and Office 365 Blog

11 04, 2025

SharePoint for Workflow: What It Can Do…and What to Use When You Need More (2026 Guide)

SharePoint for Workflow: What It Can Do…and What to Use When You Need More (2026 Guide)

Krista White2026-07-29T21:48:15-07:00April 11th, 2025|

A SharePoint workflow is a process automation built using SharePoint lists, libraries, forms, and triggers. SharePoint can support simple approvals and basic routing, but it has limitations: legacy workflow tools are deprecated, Power Automate adds cost and complexity, and advanced automation requires custom development. Organizations that need scalable, no‑code, AI‑powered workflows typically use solutions [...]

9 04, 2025

InfoPath Discontinued: What Happened and How to Replace InfoPath

InfoPath Discontinued: What Happened and How to Replace InfoPath

Scott Restivo2026-08-26T08:42:52-07:00April 9th, 2025|

Updated August 2026 Microsoft InfoPath has been discontinued. InfoPath 2013 reached the end of support on July 14, 2026, and InfoPath Forms Services was removed from SharePoint Online after that date. Microsoft recommends migrating existing InfoPath forms and workflows to supported Microsoft 365 solutions. If your organization still relies on InfoPath, the important [...]

7 04, 2025

5 Features to Look for in a SharePoint Trouble Ticket System

5 Features to Look for in a SharePoint Trouble Ticket System

Krista White2026-08-20T19:52:02-07:00April 7th, 2025|

Updated August 2026 A SharePoint trouble ticket system helps organizations capture, track, assign, and resolve IT support requests using the Microsoft SharePoint and Microsoft 365 environment they already use. A basic SharePoint list can be used to record trouble tickets, but a complete SharePoint ticketing system should do much more. IT teams need [...]

4 04, 2025

5 Things to Look for in a Microsoft 365 Ticketing System

5 Things to Look for in a Microsoft 365 Ticketing System

Krista White2025-04-21T09:24:48-07:00April 4th, 2025|

As businesses increasingly rely on Microsoft 365 for collaboration and communication, having an integrated ticketing system becomes essential for managing IT support and service requests. A Microsoft 365 ticketing system should seamlessly work within your existing ecosystem, improving efficiency and user adoption. But what key features should you look for when choosing the right [...]

3 04, 2025

Free Webinar on Forms & Workflow Automated Business Process Software in Microsoft 365 & Teams

Free Webinar on Forms & Workflow Automated Business Process Software in Microsoft 365 & Teams

Krista White2025-09-04T11:37:26-07:00April 3rd, 2025|

BENICIA, Calif., April 3, 2025 /PRNewswire/ -- Crow Canyon Software, creator of NITRO Copilot™ the AI assistant for users and staff, announces a free webinar showcasing NITRO Studio, the no-code/low-code forms and workflow builder in Microsoft 365, Teams and SharePoint. This webinar focused on automated business process software will take place on 4/10/25 at 11 am PT. Discover [...]

2 04, 2025

Does Microsoft Outlook Have a Ticketing System?

Does Microsoft Outlook Have a Ticketing System?

Krista White2026-04-10T12:33:38-07:00April 2nd, 2025|

Outlook Ticketing System (2026): Does It Work + Better Alternatives Quick Answer (TL;DR) No — Microsoft Outlook does not have a built-in ticketing system. However, you can turn Outlook into a basic ticketing system using shared mailboxes, rules, and Microsoft 365 tools. That said, most businesses quickly run into limitations — especially with tracking, [...]

31 03, 2025

5 Essential Features to Look for in a Teams Ticket System

5 Essential Features to Look for in a Teams Ticket System

Krista White2025-03-28T11:02:52-07:00March 31st, 2025|

Microsoft Teams has become the go-to collaboration tool for many organizations, offering a central hub for communication and teamwork. However, when it comes to IT and service management, having a dedicated ticketing system within Teams can significantly enhance efficiency and user experience. Choosing the right Teams ticket system is crucial for streamlined support, so [...]

28 03, 2025

6 Things to Look for in an Office 365 Ticket System

6 Things to Look for in an Office 365 Ticket System

Krista White2025-03-28T16:52:46-07:00March 28th, 2025|

Efficient IT service management is crucial for organizations using Office 365, and choosing the right ticketing system can make all the difference. With many options available, it’s essential to identify key features that enhance productivity, streamline workflows, and improve user adoption. In this article, we’ll explore what to look for in an Office 365 [...]

26 03, 2025

How to Automate Processes to Increase Efficiency

How to Automate Processes to Increase Efficiency

Krista White2025-04-11T09:54:17-07:00March 26th, 2025|

If a boost in productivity, increase in efficiency, and reduction of errors sounds good to you, it may be time to automate processes at your organization. Low-code NITRO Studio was made to make the process easy and effective - right in the Microsoft 365 and Teams environment. Why Automation is Crucial for Modern Businesses [...]

24 03, 2025

Top Automation/Process Priorities: Automation with NITRO Studio

Top Automation/Process Priorities: Automation with NITRO Studio

Krista White2025-04-10T20:49:21-07:00March 24th, 2025|

What are the top top automation/process priorities? Automation has become a cornerstone of business efficiency, allowing organizations to reduce manual workloads, minimize errors, and improve productivity. However, not all automation efforts yield the same benefits. Identifying the right priorities is crucial for maximizing the impact of business process automation. Companies looking for an effective [...]

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