With the rise of Power Platform, more hobbyists and citizen developers may be tempted to try to build a ticketing system from scratch to save a few dollars upfront, but just because you can doesn’t mean you should. There are 4 key hidden costs to building your own ticketing system that you must consider. [...]
SharePoint can be used to create a very basic ticketing system, but fully building a SharePoint helpdesk ticketing system yourself has limitations compared to dedicated ticketing systems or helpdesk software. Here are some of the limitations you might encounter when using SharePoint for ticketing: 1. Limited Automation: While SharePoint does offer workflow capabilities, they [...]
What does Crow Canyon Software do for California government? Well...quite a lot! California state agencies use Crow Canyon Software for a variety of purposes to meet the needs of citizens more effectively and modernize their workplace. Using Crow Canyon’s NITRO Help Desk, NITRO Studio, and other tools that run in the M365, Teams, and [...]
Good government asset management software is crucial for efficiently tracking, managing, and maintaining valuable assets. These assets can be anything from laptops to uniforms or cars to warranties for in-office equipment and more. When evaluating such a solution, it is important to consider five key factors: 1. Customizability and Flexibility: Every government agency has [...]
In our article Purchase Order Management Software, Part 1 of this NITRO Purchasing series of articles on our Purchase Order Management System, we explored the many functionalities and integrations that you will find unparalleled in the market of Purchase Order Software. Below, we will use video from our workshop to demonstrate exactly [...]
SharePoint can be a great platform, but there is one issue users often find themselves asking: How do I overcome the SharePoint 5000 item limit threshold? Microsoft has persistently and insistently kept a cap on the number of items returned in a single list view in SharePoint: 5000. While a SharePoint list can technically [...]
Q: Who is the company behind this NITRO Purchase Order Management Software that makes it so great? The Best Company for Purchase Order Management Software A: I want to start by giving an introduction about Crow Canyon to those who are new here. Next, I'll provide a brief overview of our company's [...]
Microsoft Office 365 seems to offer a lot of things, but does Office 365 have a ticketing system? The short answer is no. Microsoft Office 365 does not have a built-in ticketing system specifically designed for customer support or help desk purposes. However, NITRO Help Desk provides a ticketing system built to operate in [...]
In Part 1 of this NITRO Help Desk Deep Dive, we explored the features, functionality, and processes of this timesaving software. Here, in Part 2 the Crow Canyon team walks you through the intricacies of SLAs, not just the metrics of Help Desk SLAs. Video will help demonstrate exactly how NITRO can power [...]
A form requesting the purchase of merchandise, otherwise known as a purchase request or purchasing form is a formal request made within an organization to initiate the process of purchasing goods, services, or materials. It serves as an internal authorization for the procurement department or relevant personnel to acquire the requested items. What goes [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
HELP DESK ALTERNATIVES
Zendesk Alternative
FreshDesk Alternative
Zoho Desk Alternative
ServiceNow Alternative
HappyFox Alternative
Spiceworks Alternative
Help Scout Alternative
Zammad Alternative
Jira Service Desk Alternative
WORKFLOW ALTERNATIVES
Nintex Alternative
Power Automate Alternative
InfoPath Alternative
SharePoint Designer Alternative
HCL Lotus Notes Alternative
Microsoft Access Forms Alternative
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