What do you do when you have multiple help desks within an organization? Management needs an application to be able to track documentation and assess the performance of each help desk. Multiple help desks can arise when you have branches nationwide or even globally. This can also be the case when [...]
Introducing a new product to the market involves many steps spanning all departments in a company. The path to successful launch is fraught with challenges. Even if the design and engineering departments come up fine product or creative use of technology, a product can still fail. The marketing team could [...]
For any organization that seeks to provide excellent customer service, having employees who are effective at interacting with customers is critical. There is a tipping point, however, where even being the best customer service representative will not help; it comes down to time management. The most successful customer relations personnel [...]
The best kinds of companies have a keen understanding of their internal processes including the need for CRM project management. The base pipelines that ensure that business gets done in an effective manner should be well thought out and take into account multiple factors that could cause issues. However, a [...]
Crow Canyon Software announces the release of two new Sharepoint reporting tools for its Service Desk, Customer Support, and Asset Tracking applications for Microsoft SharePoint. These tools provide robust reporting and analytical capabilities for Crow Canyon’s applications. They can also be adapted to work with other SharePoint list and library data. Both work with [...]
Successfully setting the stage for a fully functioning company needs more than people and a bunch of computers. The most talented employees can be burdened by the seemingly endless minutiae involved in launching or expanding a company. These challenging steps are not just about acquiring software or the inputting of [...]
It is hard to imagine the amount of raw information that many companies must manage on a daily basis. Tech companies that oversee multiple product lines, and by extension have many troubleshooting avenues and resources, can receive a daunting number of call-ins. Even smaller companies with fewer products must often [...]
It sounds like a well-worn adage for every business out there: develop and maintain good customer service. Sure, it seems obvious enough, but with so many things to organize and manage overall, sometimes turning that advice into a concrete process can get lost in the shuffle. Any way that you can maximize the effectiveness [...]
As shown in Part 1 of this blog, Excel Services is a versatile service application that can be scaled out independently to many individual application servers running the ECS (Excel Calculation Server) service. Users can easily explore data and conduct analysis and Excel Services reports that use SQL Server analysis [...]
What is Excel Services and what is it used for? Among its multiple advantages and capabilities, it allows Excel workbooks that are uploaded to SharePoint to be shared, secured, managed, and used directly inside of a browser. This means that Excel spreadsheets can be viewed and manipulated by users without [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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