Zoho Desk is a well-known help desk / support ticketing platform, often bundled into the broader Zoho ecosystem. But as companies grow, change tech stacks, or seek deeper integrations, several pain points emerge: Ecosystem lock-in: Heavy dependence on Zoho’s suite (CRM, Analytics, etc.) can limit flexibility. Complexity & reliability: Some users report that customizing [...]
In an era where speed, transparency, and user satisfaction are crucial, organizations increasingly look to integrated solutions. For many, SharePoint (especially when tied into Microsoft 365 / Teams) is already foundational—so choosing an IT support ticketing system in SharePoint is about matching capabilities, efficiency, and user experience. Below are the top things to look [...]
Artificial Intelligence is reshaping how organizations manage IT support. What used to be a reactive, ticket-heavy process is now becoming proactive, predictive, and efficient—all thanks to IT Help Desk AI. From automating repetitive tasks to improving user experience, AI is no longer a luxury—it’s a necessity for modern IT teams. In this article, we’ll [...]
In the evolving landscape of IT support, more organizations are turning to AI-powered help desk systems to streamline incident resolution, reduce mean time to repair (MTTR), and ease the burden on human agents. If you search for “best AI to help with help desk IT issues”, you’ll find many contenders — but one platform [...]
Discover how to build or choose the right IT ticketing system on SharePoint — and why NITRO Help Desk stands out as the most effective solution. Introduction: When Spreadsheets No Longer Cut It Every growing IT team eventually faces the same problem: managing support tickets through spreadsheets or emails quickly becomes unmanageable.Take Sarah, an [...]
When Microsoft announced the retirement of InfoPath, many organizations were left wondering how to replace the countless forms and workflows they had built over the years. While InfoPath served its purpose for a long time, it was never designed to support today’s dynamic business needs. The search for the right alternative to InfoPath forms [...]
What is InfoPath Software? InfoPath software was introduced by Microsoft in 2003 as a tool for designing, distributing, and filling out electronic forms. It became a popular solution for organizations that needed to create custom forms integrated with SharePoint and other Microsoft systems. With InfoPath software, users could build forms to: Collect structured business [...]
When Microsoft announced the retirement of InfoPath, many organizations were left searching for a path forward. InfoPath had long been the go-to tool for creating electronic forms and workflows within SharePoint, but its outdated technology and lack of updates made migration inevitable. Now, IT teams and business leaders face the question: how do you [...]
Organizations rely on structured approval processes to maintain efficiency, accountability, and compliance. Whether it’s purchase orders, HR requests, or project proposals, approvals are at the heart of daily business operations. Microsoft SharePoint has long been a popular platform for managing approvals, but many organizations discover that out-of-the-box workflows or legacy tools like SharePoint Designer [...]
For years, SharePoint Designer was the go-to tool for building workflows, customizing forms, and automating processes inside Microsoft SharePoint. But since Microsoft retired SharePoint Designer and ended support in 2026, many organizations have been left asking the same question: What is the best SharePoint Designer replacement? If your organization depends on SharePoint for day-to-day [...]
Crow Canyon Software is passionate about delivering products that make your job easier.
Our business programs automate routine tasks so you can focus on more fulfilling and important work.
Choose the best solutions for your organization from our modular set of applications that run on Microsoft 365, Teams, SharePoint, and Copilots.
HELP DESK ALTERNATIVES
Zendesk Alternative
FreshDesk Alternative
Zoho Desk Alternative
ServiceNow Alternative
HappyFox Alternative
Spiceworks Alternative
Help Scout Alternative
Zammad Alternative
Jira Service Desk Alternative
WORKFLOW ALTERNATIVES
Nintex Alternative
Power Automate Alternative
InfoPath Alternative
SharePoint Designer Alternative
HCL Lotus Notes Alternative
Microsoft Access Forms Alternative
©2025 Crow Canyon Systems, Inc. | Privacy | Disclosure | Cookie Policy | Data Privacy
