Picture this: a housing authority manager overseeing thousands of tenant requests, maintenance issues, and compliance requirements—all with a limited budget and an ever-growing caseload. Every day, they face the challenge of juggling urgent tenant needs with administrative tasks. In this scenario, the organization’s help desk is its lifeline. But traditional housing authority software systems [...]
In the ever-evolving world of customer service and IT management, providing quick and efficient support is more important than ever. Our team at Crow Canyon is excited to introduce NITRO Copilot, a powerful AI ticketing tool that integrates Azure Open AI into our NITRO platform. Designed with both users and support teams in mind, [...]
When Acme Corporation faced the daunting task of streamlining its workflow automation, they turned to Nintex for help. Initially, everything seemed to work smoothly—until their growth demanded more flexibility, customization, and cost management. The licensing fees escalated, new features required extra add-ons, and the complex pricing structure started to eat into their budget. Searching [...]
Help desk vs. service desk: These terms are often used interchangeably, but they are actually two different solutions to address different needs that an organization may have. Generally, the main distinctions between a help desk and a service desk lie in their scope, capabilities, and the level of support they provide. Here's a breakdown [...]
We recently had an open Q&A session specifically about ticketing systems and some of the most common questions we were asked are "what is a good SharePoint ticketing system?" or "is there an Office 365 ticketing system?" So many of us live and work in the Microsoft 365 environment. It's only natural that we [...]
The Difference Good HR Help Desk Software Can Make The HR team at a mid-sized tech company was struggling. Despite their best efforts, employees were frustrated with long response times to their inquiries, and HR was overwhelmed by the sheer volume of requests. From simple password resets to complex benefits questions, the department couldn’t [...]
The Strategic Shift: Embracing Cost-Effective IT Service Management as a ServiceNow Alternative Introduction: In the world of IT service management, companies are constantly on the lookout for tools that not only enhance efficiency but also offer a cost-effective solution to their needs. Picture this: a mid-sized company struggling with rising operational costs and complex [...]
The game has changed. Leveraging AI in IT can make a big impact on the success of a ticketing system. That's why NITRO Copilot is now available with Crow Canyon Software's NITRO Help Desk. How to leverage AI in IT? NITRO Copilot leverages the power of copilots with a full help desk ticketing system. [...]
What's the deal with SharePoint Classic vs Modern? Microsoft is investing heavily in Modern SharePoint, which is the backend for Microsoft Teams. Classic SharePoint is now outdated, with limited mobile support, end of life features, and poor usability, Organizations need to migrate to Modern SharePoint or run the risk of being left behind. Crow [...]
AI tools for business offer many exciting new possibilities. However, the true power comes from leveraging tools like copilots effectively to impact real business results. NITRO Copilot offers practical AI solutions for business process automation, focusing on responsible AI and seamless integration with request management systems like NITRO Help Desk. If you missed our [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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