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7 08, 2023

More Than Just Help Desk SLA Metrics: NITRO Help Desk Deep Dive Part 2 Managing SLAs

2023-08-28T09:07:03-07:00August 7th, 2023|

  In Part 1 of this NITRO Help Desk Deep Dive, we explored the features, functionality, and processes of this timesaving software. Here, in Part 2 the Crow Canyon team walks you through the intricacies of SLAs, not just the metrics of  Help Desk SLAs. Video will help demonstrate exactly how NITRO can power [...]

3 08, 2023

How the Features of NITRO Help Desk Can Help your Company Automate Your Support Desk

2024-11-13T01:36:39-08:00August 3rd, 2023|

In this NITRO Help Desk Deep Dive Part 1, we are going to explore the features, functionality, processes of this powerful software. Video from past Crow Canyon Webinars will help demonstrate the interface as we walk you step-by-step through this help desk automation productivity powerhouse. Q: Can you explain the premise of this NITRO [...]

31 07, 2023

A Form Requesting the Purchase of Merchandise: Intro to Purchase Requests

2024-07-24T04:18:04-07:00July 31st, 2023|

A form requesting the purchase of merchandise, otherwise known as a purchase request or purchasing form is a formal request made within an organization to initiate the process of purchasing goods, services, or materials. It serves as an internal authorization for the procurement department or relevant personnel to acquire the requested items. What goes [...]

27 07, 2023

Common Help Desk Problems and Solutions: The Most Requested Features

2024-09-03T00:25:13-07:00July 27th, 2023|

Help desks are an essential part of helping an organization run smoothly. A good help desk will help manage inquiries, improve service, and increase end user satisfaction. However, not all help desks are created equal. There are some fairly common help desk problems and solutions that are important to consider when selecting a help desk [...]

29 06, 2023

The Move from BPA to iBPA – Accelerating Your Business with AI

2024-07-26T02:41:31-07:00June 29th, 2023|

BPA, or Business Process Automation, has been around for a long time. Essentially, it is taking processes that involve paper forms, emails, spreadsheets, and other outdated solutions and moving these to modern, efficient systems. This drives productivity and profitability upward while reducing the drag on employee performance. But now, with the rapid expansion of Artificial [...]

20 06, 2023

Microsoft Teams Help Desk: Why Your Help Desk Should Integrate with M365 & Teams

2023-06-20T10:02:16-07:00June 20th, 2023|

There are countless help desk solutions out there, but very few actually integrate with M365, SharePoint and Teams. If you are looking for a new help desk solution and your organization uses Microsoft Office 365, SharePoint, and Teams, it is essential to utilize a help desk that truly leverages this environment. You need a [...]

1 06, 2023

Productivity Workflows: Choosing The Right Tool To Support Your Team

2023-06-09T09:57:42-07:00June 1st, 2023|

With the current economic state, organizations are looking for ways to boost productivity and get a bit more out of the workforce. More CIOs are turning to productivity workflows to find ways to better support their developers. Even Microsoft's latest campaigns have been all about how to "do more with less." It seems everyone [...]

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