ServiceNow Replacement with NITRO Help Desk
A large manufacturer in Switzerland was looking to replace ServiceNow with a new service desk solution. With rising costs of ServiceNow and a framework that was too complicated and difficult to use, they knew they needed a good long-term solution that they could grow with.
Specifically, they were looking for a way to replace three modules from ServiceNow:
- Incidents
- Service Request
- Knowledge Base
They came to Crow Canyon Software for a solution and found that leveraging NITRO Help Desk coupled with a few enhancements was exactly what they needed to replace ServiceNow completely.
