Category : AI & Bots

4 02, 2021

Better Bots: Using Bot Analytics Services to Improve Microsoft Teams Bots

2025-01-16T03:15:29-08:00February 4th, 2021|

Bot Analytics Services are the next step after initial installation and configuration of a Microsoft Teams Bot. With the right guidance, a bot can improve with time. A “set and forget” model will not work with bots.  Getting information about bot performance Crow Canyon’s Bot Analytics Services provide critical statistics on the performance of Microsoft Teams Bots. The initial [...]

24 11, 2020

Microsoft Teams Bots and NITRO Studio Workflows: Business Process Automation Brought to Teams

2023-05-11T07:39:03-07:00November 24th, 2020|

Crow Canyon Software’s Microsoft Teams Bots are now fully integrated with its NITRO Studio Workflows, bringing a full range of business process automation to Microsoft Teams. Microsoft Teams bots provide increased functionality to Teams users. However, many of these bots are simply automated interfaces to FAQs. True business process automation bots require much more [...]

22 10, 2020

It’s “Game On!” for your Digital Transformation

2024-07-26T02:47:37-07:00October 22nd, 2020|

It’s “Game On!” with Crow Canyon's ready-to-go Business Applications for Microsoft Office 365, Teams, and SharePoint.  With the new remote workforce, you need a set of tools that can keep your workforce operating efficiently and effectively. Microsoft Office 365, Teams, and SharePoint lay down a great foundation for collaboration online. Crow Canyon Software builds on top of [...]

15 05, 2020

Crow Canyon Applications Now Fully Integrated with Microsoft Teams

2024-07-30T07:19:57-07:00May 15th, 2020|

We are proud to announce that our business applications now come with full integration with Microsoft Teams. This brings the collaborative power of our applications, and our NITRO Studio, to the popular Microsoft Teams platform. Self-Service Bot for Teams End users will be able to engage with our Self-Service Bot to get immediate answers. [...]

28 04, 2020

MS Teams Bot – It’s Easy to Create a QnA Maker FAQ Bot in Microsoft Teams!

2021-06-03T12:14:53-07:00April 28th, 2020|

Users get answers quickly and easily. Staff gets reduced workload. A MS Teams bot can benefit organizations of all types with faster response times, reduced staff load, and 24x7 availability, resulting in substantial cost savings. FAQ bots are particularly useful, being easy to implement at very low cost. All you need is an Azure [...]

11 02, 2019

The Two Sides of Bots – Human and Tech

2024-07-26T03:11:40-07:00February 11th, 2019|

Chatbots are having a profound impact on how we go about our day-to-day business. Whether internal HR and support bots or customer-focused bots on commercial web sites, chatbots are becoming more mainstream. They are finally starting to come through on their promise of boosting revenue while cutting costs. Artificial Intelligence, Natural Language Processing, and [...]

25 01, 2019

ChatBots Work Best When Personality Matches Purpose

2024-07-23T04:36:14-07:00January 25th, 2019|

User Experience (UX) in IT is typically thought of as a combination of intuitive UI coupled with robust user engagement workflows. In the world of chatbots, however, a strong UX is increasingly associated how a bot uses language to engage with a customer – what could be called the bot’s “personality”. As Natural Language [...]

12 01, 2019

Chatbots and Natural Language Processing

2024-07-23T04:38:06-07:00January 12th, 2019|

The rise of chatbot technology is quickly proving to be more than a mere fad, with a number of major businesses—such as Amtrak and Marriott—enjoying significant financial benefitsfrom their use in customer service settings. The ability of chatbots to effectively engage with customers is due to NLP (Natural Language Processing), a technology that enables [...]

11 12, 2018

The Economic Argument for Bots

2022-03-23T16:54:10-07:00December 11th, 2018|

Artificial Intelligence has attracted a lot of attention lately, and will certainly continue to do so as the technology rapidly improves. AI covers a wide range of possibilities, some of which will not appear until well into the future. But one area where AI is already gaining momentum is in the use of bots, [...]

29 10, 2018

A Bot is Born: Crow Canyon Brings AI Services to SharePoint

2024-07-26T04:09:14-07:00October 29th, 2018|

Using Microsoft's Bot Framework, LUIS, NLP, and Azure Cognitive Services, Crow Canyon brings AI to SharePoint & Office 365 applications! Does “AI” (Artificial Intelligence) still seem remote and futuristic? Something from a Sci-Fi movie? Well, it is not anymore, with Big Data, Bots, and Machine Learning making AI capabilities readily accessible to software developers [...]

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