In our whitepaper, ITIL Lite: Service Management for SMBs, we introduced the concept of “ITIL Lite”: an SMB-friendly version of the ITIL service management framework that provides the benefits of ITIL without the overhead of adhering to the complete set of ITIL standards. As you may know, ITIL, short for “Information Technology Infrastructure Library”, [...]
In a recent blog article, we discussed how the rise of technology has enabled companies to manage and support remote workers — and consequently increase productivity while lowering costs. Indeed, the benefits of remote working are now well-documented, with workplace research firm Global Workplace Analytics reporting that: A poll of 1,500 technology professionals revealed that [...]
Modern technology has transformed the world we live in. Not that long ago the idea of hiring an employee who did not work in a corporate office was unheard of — not out of choice, but because it was not technically possible. As technology improved, companies experimented with the idea of remote working via baby [...]
How is your Service Desk performing? What are the bottlenecks? What can be improved? In our last blog article, Continual Service Improvement, we described how Reporting & Analytics, the “Third Pillar” of our NITRO™ application layer, can help you understand "where you're at, where you’ve been, and where you need to go" in terms of [...]
In a previous blog post, we discussed how workflows within Crow Canyon's NITRO™ system are used to move tickets and requests towards resolution. NITRO™-powered SharePoint and Office 365 applications from Crow Canyon put the workflow configuration into your hands. You can easily define and implement workflows that are relevant & meet your unique business [...]
Crow Canyon’s NITRO™ is a back-end technological layer that forms the foundation of our SharePoint and Office 365-integrated solutions. With our NITRO-powered applications, you no longer have to settle for run-of-the-mill, standardized SharePoint or Office 365 environments that do not meet your business needs. Instead, you can turn SharePoint and Office 365 into "Digital [...]
In our Southwest’s Summer Screwup article, we wrote about how a router failure at Southwest Airlines resulted in at least $10 million in lost revenue and millions more in associated costs throughout the travel industry. While doing research for that article, we came across a presentation by Richard Cook, MD, who studied complex systems [...]
Continual Service Improvement is intrinsically linked to the business side of IT and is aimed at answering the question, "How can we do this better?" CSI can be applied to any aspect of your IT organization – whether the service desk to improve customer support, software testing to make sure proper QA is done, [...]
IT Service Management (ITSM) is all about helping organizations align their IT services with their business needs. It is an approach to IT Management that seeks to make the delivery of IT services efficient, process-driven, and proactive. Key ITSM concepts Increasing Efficiency in IT organizations The driving mission of ITSM is to increase efficiency. Management [...]
This past week, an airline company with a reputation for punctuality, and with one of the best reliability records in the industry, was left dumbfounded as over 1,000 flights worldwide were grounded. No, we're not talking about Southwest Airlines. This time, it's Delta. Like Southwest, the cause is IT-related: a power control module failed. Also [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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