The four unions representing Southwest Airlines’ pilots, flight attendants, mechanics, and ground operations are calling for new leadership at Southwest. All four unions, which represent nearly 80 percent of the airline’s 50,000 employees, voted “no confidence” in the airline’s CEO Gary Kelly and COO Mike Van de Ven. In a joint statement issued August 3, [...]
There we were in Oakland airport last Thursday, having dutifully arrived at 5 am for our 6 am Southwest Airlines flight to Salt Lake City. I had heard about the computer “glitch” that Southwest had the day before, and saw the long lines and bleary-eyed people when we arrived at the airport, but I [...]
In the late 1980s, the UK government decided to tackle the need for standardization in the burgeoning IT industry. Over time, this set of standards coalesced into a program called IT Service Management (ITSM) and, within that program, a specific subset of practices evolved that is now referred to as ITIL: Information Technology Infrastructure Library. [...]
We recently conducted a webinar showcasing our IT Help Desk application to new customers. We polled the audience on what their frustrations were with their current solutions. While we’d rather be sharing a homemade pie of the baked good variety, we thought it would be helpful to share this pie chart with you instead. [...]
Gone are the days when document verification meant reading company memos thumbtacked to a bulletin board or attending impromptu policy-related meetings. A wide range of contractual requirements and governmental regulations, coupled with a need for more effective employee training, have resulted in a need for formalized and verified employer-to-employee communications. In essence, organizations need [...]
Equipment leasing is a procurement option that has increased in popularity over the years, particularly for young companies who don’t have large stores of capital on-hand. Leasing, which is the rental of equipment over a specified time period, enables companies to quickly compete without having to break the bank. There really is no limit in [...]
Last December, we posted a blog article about how Microsoft SharePoint is “particularly well-suited” to manage user access requests. With the right enhancements and configurations, SharePoint can give teams the power to regulate access to physical and digital resources and thereby protect their organization's security. Controlling who has what access to data and systems is [...]
A good Help Desk solution can make all the difference to your organization. As mentioned in one of our recent articles, Six Features to Look for in a Help Desk System, a best-in-breed Help Desk can empower your company to take control of the customer interaction process while reducing the workload of your support [...]
A wide variety of industries, from hospitals to datacenters, rely on asset management solutions to keep track of both physical and IT assets. The benefits usually far outweigh the costs — examples include asset visibility, reduced manpower, notification of events, reduction in spending, and asset reporting. Not all solutions are appropriate for all sectors, [...]
An IT Help Desk for SharePoint is a crucial tool in today’s business world for managing service requests, improving IT communications and enhancing IT efficiency. In any organization, there is a need to ensure end user satisfaction by monitoring and controlling a request from the submission stage right through to [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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