What do you do when you have multiple help desks within an organization? Management needs an application to be able to track documentation and assess the performance of each help desk. Multiple help desks can arise when you have branches nationwide or even globally. This can also be the case when [...]
It is hard to imagine the amount of raw information that many companies must manage on a daily basis. Tech companies that oversee multiple product lines, and by extension have many troubleshooting avenues and resources, can receive a daunting number of call-ins. Even smaller companies with fewer products must often [...]
IT and Help Desks are consistently challenged to deliver results more quickly with fewer people. Seems like we’ve been saying that for a while, but never has it been more true than now. Here are four essentials to keeping your sanity and that of your clients: Make communication #1 priority More [...]
The technological world is never static. New and innovative versions of software are constantly released and, once that new product is out the door, a group of developers will already be knee-deep in the next iteration. This is the software cycle. Fortunately, this evolving sense of change presents some interesting [...]
A lot of companies focus on customer service over everything else. They put a great deal of effort into making sure that the clients who are loyal to their company are taken care of above all else. What they may tend to neglect, however, is that within their own business [...]
As a consumer or employee, one of the most frustrating problems that can arise in the course of a work day is forgetting a password. Understandably, this issue does not happen multiple times a day, and really only happens once or twice per person. However, when a single person has [...]
There’s a saying we hear in childhood about individuality: “Don’t just follow everyone else; be yourself.” The wording may change, but the main message is to be original and forge your own path. This mantra is especially true in the business world, where companies are constantly searching for new ways [...]
It’s hard to imagine just how many requests a call center can receive in a single day. Help desk workers can receive multiple internal and external requests, creating huge challenges for their department. The first of these challenges is the inefficiency arising from taking so many calls. If there is [...]
What does a company need to focus on to be successful? In the most basic sense, it needs to look at what it does best in its sector. If a business provides excellent repair services, it can work to improve that process through iteration and pre-emptive design. It shouldn’t start [...]
In the modern business world, there are numerous company formats and styles associated with the product or service each company provides. Each type of business carries with it a certain set of problems that can deter their employees from working to their optimal efficiency. Disorganization can arise for a multitude [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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