Category : AI & Bots

26 06, 2024

Crow Canyon Software adds AI-powered Copilots to its NITRO Help Desks for IT and for HR

2024-08-09T20:04:53-07:00June 26th, 2024|

Crow Canyon Software’s NITRO Help Desk now includes Copilots that drive quick and accurate responses while easing end user and staff workloads. Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of NITRO Copilot for its Help Desk products. Using NITRO Copilot, end users can get comprehensive answers to their questions [...]

31 05, 2024

AI User Experience: User Adoption & Change Management

2024-08-09T20:06:34-07:00May 31st, 2024|

AI user experience is key to the success of any new AI initiative. Join us as we explore user adoption, change management, and data governance to ensure a secure, beneficial implementation of AI in your organization. Highlights The importance of user engagement and data governance in AI application success. The need for a strategic [...]

7 11, 2023

AI Knowledge Base: Crow Canyon Software Announces KB Copilot for NITRO Help Desk

2025-02-07T02:54:56-08:00November 7th, 2023|

Crow Canyon Software announces NITRO Copilot for NITRO Help Desk. Leveraging the power of Microsoft Copilot, along with your unique enterprise data, NITRO Help Desk's NITRO Copilot helps you take service to the next level. Learn why more organizations are adding an AI knowledge base. Enterprise Data + Copilot = NITRO's KB Copilot Now you [...]

29 06, 2023

The Move from BPA to iBPA – Accelerating Your Business with AI

2025-02-04T01:42:51-08:00June 29th, 2023|

BPA, or Business Process Automation, has been around for a long time. Essentially, it is taking processes that involve paper forms, emails, spreadsheets, and other outdated solutions and moving these to modern, efficient systems. This drives productivity and profitability upward while reducing the drag on employee performance. But now, with the rapid expansion of Artificial [...]

26 05, 2023

How to Find Help Desk Software That REALLY Integrates With Microsoft Teams

2023-05-26T13:10:13-07:00May 26th, 2023|

If you are looking for a help desk software that integrates with Microsoft Teams, it is important to address what exactly "integration" means. Many help desk solutions claim to integrate with Teams. However, for most, this "integration" is very surface. Literally just a matter of making the site available in Teams...but how much does [...]

30 09, 2021

Microsoft Office 365 Approval Workflow: Critical Component of Many Business Processes

2023-05-09T09:31:27-07:00September 30th, 2021|

Microsoft Teams, SharePoint and Office 365 Approval Workflow: With approvals being a critical factor in many business process workflows, a forms and workflow solution must be able to handle both simple and complex approval processes with ease.  Crow Canyon’s NITRO Studio, built for Microsoft Office 365, Teams, and SharePoint, provides robust approval capabilities that meet the needs of [...]

21 04, 2021

Crow Canyon Software Releases NITRO Bot 2.0 for Microsoft Teams

2024-07-25T22:46:44-07:00April 21st, 2021|

Crow Canyon Software announces the release of NITRO Bot 2.0 for Microsoft Teams. The Bot saves organizations substantial time and money by automating routine and repetitive tasks, freeing up staff to focus on more important issues. NITRO Bot 2.0 builds on the success of Crow Canyon’s Bot 1.0 by adding extensive customization capabilities. Companies can [...]

4 02, 2021

Better Bots: Using Bot Analytics Services to Improve Microsoft Teams Bots

2025-01-16T03:15:29-08:00February 4th, 2021|

Bot Analytics Services are the next step after initial installation and configuration of a Microsoft Teams Bot. With the right guidance, a bot can improve with time. A “set and forget” model will not work with bots.  Getting information about bot performance Crow Canyon’s Bot Analytics Services provide critical statistics on the performance of Microsoft Teams Bots. The initial [...]

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