Users get answers quickly and easily. Staff gets reduced workload. A MS Teams bot can benefit organizations of all types with faster response times, reduced staff load, and 24x7 availability, resulting in substantial cost savings. FAQ bots are particularly useful, being easy to implement at very low cost. All you need is an Azure [...]
Chatbots are having a profound impact on how we go about our day-to-day business. Whether internal HR and support bots or customer-focused bots on commercial web sites, chatbots are becoming more mainstream. They are finally starting to come through on their promise of boosting revenue while cutting costs. Artificial Intelligence, Natural Language Processing, and [...]
User Experience (UX) in IT is typically thought of as a combination of intuitive UI coupled with robust user engagement workflows. In the world of chatbots, however, a strong UX is increasingly associated how a bot uses language to engage with a customer – what could be called the bot’s “personality”. As Natural Language [...]
The rise of chatbot technology is quickly proving to be more than a mere fad, with a number of major businesses—such as Amtrak and Marriott—enjoying significant financial benefitsfrom their use in customer service settings. The ability of chatbots to effectively engage with customers is due to NLP (Natural Language Processing), a technology that enables [...]
Artificial Intelligence has attracted a lot of attention lately, and will certainly continue to do so as the technology rapidly improves. AI covers a wide range of possibilities, some of which will not appear until well into the future. But one area where AI is already gaining momentum is in the use of bots, [...]
Using Microsoft's Bot Framework, LUIS, NLP, and Azure Cognitive Services, Crow Canyon brings AI to SharePoint & Office 365 applications! Does “AI” (Artificial Intelligence) still seem remote and futuristic? Something from a Sci-Fi movie? Well, it is not anymore, with Big Data, Bots, and Machine Learning making AI capabilities readily accessible to software developers [...]
In the late 1990s, Microsoft decided to jump into the search engine arena with "MSN Search." Over the years, this product underwent several transformations, first to "Windows Live Search" and then to "Live Search." In 2009, after much reshuffling, rebranding, and reorganization, Microsoft settled on "Bing", which has been the preferred name for Microsoft's [...]
In previous blog articles, we've discussed the Microsoft chatbot and their interest in artificial intelligence and have spent a good deal of time looking at what this means in the Office 365 environment. Our articles about Microsoft Graph and Delve, in particular, convey how the tech behemoth is leveraging its vast store of user [...]
In the Crow Canyon blog, we've had several articles about Artificial Intelligence (AI) and machine learning, covering Microsoft’s embracing of the technology and the implications of that. We've discussed predictive analytics, the problem with Delve, and Office 365's new personalized search capability. This September’s Ignite conference went into detail about Microsoft’s AI-related progress – [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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