Category : Crow Canyon Blog

25 04, 2025

Lotus Notes to Office 365 Migration — Migration Made Easy

2025-04-09T18:47:49-07:00April 25th, 2025|

Once hailed as a revolutionary business collaboration platform, Lotus Notes (now HCL Notes) has become a legacy system that no longer meets the modern workplace's flexibility, accessibility, or integration needs. Organizations still relying on Lotus Notes often find themselves held back by outdated interfaces, on-premises constraints, and limited mobile capabilities. The future lies in [...]

23 04, 2025

Maximizing IT Efficiency with Help Desk Software in Microsoft

2025-04-23T20:13:56-07:00April 23rd, 2025|

When organizations think about streamlining IT support, increasing employee satisfaction, and reducing operational headaches, the conversation inevitably turns toward help desk software. And for organizations already using Microsoft 365 and SharePoint, integrating help desk functionality directly within the Microsoft environment is not just a smart move—it’s a strategic advantage. Why Choose Help Desk Software [...]

21 04, 2025

Using SharePoint as a Ticketing System

2025-04-08T13:59:53-07:00April 21st, 2025|

Transforming SharePoint into a Ticketing System: A Smart Move for Modern Organizations When the IT team at a mid-sized government agency faced growing support requests, they turned to the tools they already had. Like many organizations, they were using Microsoft SharePoint for document management and collaboration. The question became: could SharePoint also be used [...]

18 04, 2025

What to Look for in a Microsoft Teams Ticket System

2025-04-23T10:45:08-07:00April 18th, 2025|

When the IT team at a mid-sized organization found themselves overwhelmed with support requests flying in through emails, chat messages, and even hallway conversations, they turned to Microsoft Teams to bring structure to the chaos. But while Teams was excellent for collaboration, it lacked a built-in ticketing system that could keep pace with their [...]

16 04, 2025

Lotus Notes Migration: Replacement Made Easy With NITRO Studio

2025-04-07T11:30:34-07:00April 16th, 2025|

The legacy IBM versions of Lotus Notes and Domino have reached the end of their long life. As a result, many companies are looking for options for Lotus Notes migration. While HCL continues to release updates under the HCL Domino brand, many organizations are still running outdated IBM-branded versions—often unknowingly. If that sounds familiar, [...]

14 04, 2025

5 Things to Look for in a SharePoint Ticket System

2025-04-21T09:26:46-07:00April 14th, 2025|

For organizations using Microsoft 365, SharePoint is a powerful platform for collaboration and document management. However, when it comes to IT and service management, having a ticketing system that fully integrates with SharePoint is essential for streamlined support operations. But what should you look for in a SharePoint ticket system? Here are the key [...]

11 04, 2025

SharePoint for Workflow: When You Need More

2025-04-03T10:07:35-07:00April 11th, 2025|

SharePoint is a powerful platform for collaboration and document management, and many organizations use it to build workflows for automating business processes. However, while SharePoint (SP) does offer built-in workflow capabilities, there are significant limitations that can make workflow automation complex and inefficient. Fortunately, NITRO Studio provides a superior alternative, offering enhanced flexibility, advanced [...]

9 04, 2025

InfoPath Discontinued: How to Replace InfoPath

2025-04-03T10:38:28-07:00April 9th, 2025|

InfoPath Discontinued...Now What? For years, Microsoft InfoPath served as a go-to solution for organizations looking to create and manage electronic forms. However, Microsoft officially announced the discontinuation of InfoPath in 2014, signaling a shift away from the legacy software. The final version, InfoPath 2013, received mainstream support until July 2021, with extended support set [...]

7 04, 2025

5 Features to Look for in a SharePoint Trouble Ticket System

2025-04-14T09:13:33-07:00April 7th, 2025|

For organizations using Microsoft 365, SharePoint serves as a powerful platform for collaboration and document management. However, when it comes to IT and service management, having a trouble ticket system that fully integrates with SharePoint is essential for streamlined support operations. But what should you look for in a SharePoint trouble ticket system? Here [...]

4 04, 2025

5 Things to Look for in a Microsoft 365 Ticketing System

2025-04-21T09:24:48-07:00April 4th, 2025|

As businesses increasingly rely on Microsoft 365 for collaboration and communication, having an integrated ticketing system becomes essential for managing IT support and service requests. A Microsoft 365 ticketing system should seamlessly work within your existing ecosystem, improving efficiency and user adoption. But what key features should you look for when choosing the right [...]

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