Category : Crow Canyon Blog

26 09, 2023

Is a SharePoint Helpdesk Ticketing System Good Enough?

2024-07-24T04:20:00-07:00September 26th, 2023|

SharePoint can be used to create a very basic ticketing system, but fully building a SharePoint helpdesk ticketing system yourself has limitations compared to dedicated ticketing systems or helpdesk software. Here are some of the limitations you might encounter when using SharePoint for ticketing: 1. Limited Automation: While SharePoint does offer workflow capabilities, they [...]

21 09, 2023

Crow Canyon Helps California Government Agencies Use M365 & Teams to Improve Operations

2023-09-21T08:08:40-07:00September 21st, 2023|

What does Crow Canyon Software do for California government? Well...quite a lot! California state agencies use Crow Canyon Software for a variety of purposes to meet the needs of citizens more effectively and modernize their workplace. Using Crow Canyon’s NITRO Help Desk, NITRO Studio, and other tools that run in the M365, Teams, and [...]

25 08, 2023

Part 2 of NITRO’s Purchase Order Management System; Approvals

2024-12-06T05:12:04-08:00August 25th, 2023|

  In our article Purchase Order Management Software, Part 1 of this NITRO Purchasing series of articles on our Purchase Order Management System, we explored the many functionalities and integrations that you will find unparalleled in the market of Purchase Order Software.  Below, we will use video from our workshop to demonstrate exactly [...]

25 08, 2023

Overcoming the SharePoint 5000 Item Limit

2024-09-09T05:48:15-07:00August 25th, 2023|

SharePoint can be a great platform, but there is one issue users often find themselves asking: How do I overcome the SharePoint 5000 item limit threshold? Microsoft has persistently and insistently kept a cap on the number of items returned in a single list view in SharePoint: 5000. While a SharePoint list can technically contain [...]

7 08, 2023

More Than Just Help Desk SLA Metrics: NITRO Help Desk Deep Dive Part 2 Managing SLAs

2023-08-28T09:07:03-07:00August 7th, 2023|

  In Part 1 of this NITRO Help Desk Deep Dive, we explored the features, functionality, and processes of this timesaving software. Here, in Part 2 the Crow Canyon team walks you through the intricacies of SLAs, not just the metrics of  Help Desk SLAs. Video will help demonstrate exactly how NITRO can power [...]

29 06, 2023

The Move from BPA to iBPA – Accelerating Your Business with AI

2024-07-26T02:41:31-07:00June 29th, 2023|

BPA, or Business Process Automation, has been around for a long time. Essentially, it is taking processes that involve paper forms, emails, spreadsheets, and other outdated solutions and moving these to modern, efficient systems. This drives productivity and profitability upward while reducing the drag on employee performance. But now, with the rapid expansion of Artificial [...]

1 06, 2023

Productivity Workflows: Choosing The Right Tool To Support Your Team

2023-06-09T09:57:42-07:00June 1st, 2023|

With the current economic state, organizations are looking for ways to boost productivity and get a bit more out of the workforce. More CIOs are turning to productivity workflows to find ways to better support their developers. Even Microsoft's latest campaigns have been all about how to "do more with less." It seems everyone [...]

23 05, 2023

ERP System + Purchasing Solution: How to Avoid Overpaying

2024-07-18T13:02:37-07:00May 23rd, 2023|

If you already have an Enterprise Resource Planning (ERP) system, great. Now it's time to add a purchase request system to your organization...but, how do you make sure you don't overpay for your purchasing solution? Popular ERP systems like Oracle NetSuite, SYSPRO, and Dynamics 365 can get rather pricey if you attempt to run [...]

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