Southwest Déjà Vu: Lack of Modernization Causing Nosedive
Lack of Modern Business Process Automation Caused a Southwest Déjà Vu Nosedive No, it’s not déjà vu. Southwest Airlines is in the news again for major flight cancellations. You may recall the infamous 2016 Southwest Summer Screwup or the nearly 2,000 flights that were cancelled in 2021. Well…Southwest is in the news yet again. [...]