Imagine a mid-sized company handling hundreds of support requests daily. Each query moves through a traditional help desk, with employees manually assigning tickets, looking up answers, and scrambling to meet response time goals. The inefficiency slows the team down, user satisfaction drops, and the workload becomes overwhelming. Realizing the need for a change, the company [...]
Effective ticket routing can have a big impact on help desk management and service. That's great, but what routing method is most efficient? Manual ticket routing can be time-consuming, while automatic ticket routing doesn't take into consideration the content of each ticket. Now you can say goodbye to the guesswork! The latest NITRO Help [...]
Picture this: a housing authority manager overseeing thousands of tenant requests, maintenance issues, and compliance requirements—all with a limited budget and an ever-growing caseload. Every day, they face the challenge of juggling urgent tenant needs with administrative tasks. In this scenario, the organization’s help desk is its lifeline. But traditional systems can slow down [...]
Help desk vs. service desk: These terms are often used interchangeably, but they are actually two different solutions to address different needs that an organization may have. Generally, the main distinctions between a help desk and a service desk lie in their scope, capabilities, and the level of support they provide. Here's a breakdown [...]
We recently had an open Q&A session specifically about ticketing systems and some of the most common questions we were asked are "what is a good SharePoint ticketing system?" or "is there an Office 365 ticketing system?" So many of us live and work in the Microsoft 365 environment. It's only natural that we [...]
The Difference Good HR Help Desk Software Can Make The HR team at a mid-sized tech company was struggling. Despite their best efforts, employees were frustrated with long response times to their inquiries, and HR was overwhelmed by the sheer volume of requests. From simple password resets to complex benefits questions, the department couldn’t [...]
AI tools for business offer many exciting new possibilities. However, the true power comes from leveraging tools like copilots effectively to impact real business results. NITRO Copilot offers practical AI solutions for business process automation, focusing on responsible AI and seamless integration with request management systems like NITRO Help Desk. If you missed our [...]
Using AI for IT support can have a big impact. Leveraged correctly, AI can do a lot to empower employees and increase efficiency. But how exactly do you leverage AI correctly? In a time where AI seems to be everywhere, it takes more than just using it to make it beneficial. It has to [...]
An effective help desk ticketing system sounds good in theory. You have a standardized system where users can go to get help. Great, right? The thing is, being human, users tend to not follow protocol. Ask any help desk technician and they receive personal emails or are pinged in Teams consistently by colleagues who simply [...]
Crow Canyon Software brings you over 25 years of experience in business process automation, consolidated into a free March Madness Webinar Series to help organizations bring method to the madness with Microsoft 365 and Teams. The first webinar in the four-part series will take place on 3/14/24 at 11 am PT. Discover how organizations [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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