Using AI for IT support can have a big impact. Leveraged correctly, AI can do a lot to empower employees and increase efficiency. But how exactly do you leverage AI correctly? In a time where AI seems to be everywhere, it takes more than just using it to make it beneficial. It has to [...]
An effective help desk ticketing system sounds good in theory. You have a standardized system where users can go to get help. Great, right? The thing is, being human, users tend to not follow protocol. Ask any help desk technician and they receive personal emails or are pinged in Teams consistently by colleagues who simply [...]
Crow Canyon Software brings you over 25 years of experience in business process automation, consolidated into a free March Madness Webinar Series to help organizations bring method to the madness with Microsoft 365 and Teams. The first webinar in the four-part series will take place on 3/14/24 at 11 am PT. Discover how organizations [...]
In the bustling corridors of higher education institutions, where the pursuit of knowledge intertwines with the complexities of administrative tasks, a reliable help desk stands as a beacon of support. Picture this: It’s enrollment season, and a student encounters a perplexing technical glitch while registering for classes online. Frustration mounts as deadlines loom, but [...]
In the bustling corridors of a hospital, amidst the orchestrated chaos of medical professionals rushing to attend to patients, a seamless system silently operates, ensuring the smooth flow of operations. Picture this: a nurse on the night shift encounters a technical snag while updating patient records, a doctor urgently needs access to critical data, [...]
In the bustling realm of Human Resources (HR), where people and processes intertwine, the role of an efficient help desk is often overlooked. Picture this: your HR team seamlessly navigating through employee inquiries, streamlining workflows, and effortlessly handling requests. This is not just an ideal scenario but an achievable reality with the right tool. [...]
In the heart of every organization, the Human Resources department stands as the lifeblood, orchestrating the intricate dance of talent management and employee satisfaction. Imagine a city where HR processes flow seamlessly, where hiring, onboarding, and employee engagement are not burdensome tasks but well-choreographed routines. This vision becomes a reality through the transformative benefits [...]
In the labyrinth of local government operations, IT managers, CIOs, and CTOs play a crucial role in ensuring seamless technological experiences for their constituents. Picture this: a bustling city with diverse departments, each facing unique IT challenges. How can these leaders navigate this complexity and enhance their efficiency? The answer lies in the transformative [...]
More work happens in Teams than ever before and let's face it - that isn't going to change anytime soon. That's why we took our Microsoft Teams ticketing system to a new level with the NITRO Help Desk Teams App. The app takes all the features of a robust help desk and puts them [...]
Crow Canyon Software announces NITRO Copilot for NITRO Help Desk. Leveraging the power of Microsoft Copilot, along with your unique enterprise data, NITRO Help Desk's NITRO Copilot helps you take service to the next level. Learn why more organizations are adding an AI knowledge base. Enterprise Data + Copilot = NITRO's KB Copilot Now you [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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