While SharePoint is a powerful platform for collaboration and document management, building your own homegrown SharePoint ticketing system has limitations. It is much better to go with an experienced vendor who can provide a robust ticketing system in SharePoint. We at Crow Canyon provide such a system, NITRO Help Desk. Here are 6 common [...]
Microsoft Teams as ticketing system: leveraging Teams can be very powerful. There are many benefits of using Microsoft Teams as a ticketing system including: integration familiar interface real-time communication customization centralized communication mobile accessibility scalability security and compliance and more Most of today's workforce uses Teams day in, day out anyway, so why not [...]
With the rise of Power Platform, more hobbyists and citizen developers may be tempted to try to build a ticketing system from scratch to save a few dollars upfront, but just because you can doesn’t mean you should. There are 4 key hidden costs to building your own ticketing system that you must consider. [...]
SharePoint can be used to create a very basic ticketing system, but fully building a SharePoint helpdesk ticketing system yourself has limitations compared to dedicated ticketing systems or helpdesk software. Here are some of the limitations you might encounter when using SharePoint for ticketing: 1. Limited Automation: While SharePoint does offer workflow capabilities, they [...]
Microsoft Office 365 seems to offer a lot of things, but does Office 365 have a ticketing system? The short answer is no. Microsoft Office 365 does not have a built-in ticketing system specifically designed for customer support or help desk purposes. However, NITRO Help Desk provides a ticketing system built to operate in [...]
In Part 1 of this NITRO Help Desk Deep Dive, we explored the features, functionality, and processes of this timesaving software. Here, in Part 2 the Crow Canyon team walks you through the intricacies of SLAs, not just the metrics of Help Desk SLAs. Video will help demonstrate exactly how NITRO can power [...]
In this NITRO Help Desk Deep Dive Part 1, we are going to explore the features, functionality, processes of this powerful software. Video from past Crow Canyon Webinars will help demonstrate the interface as we walk you step-by-step through this help desk automation productivity powerhouse. Q: Can you explain the premise of this NITRO [...]
Help desks are an essential part of helping an organization run smoothly. A good help desk will help manage inquiries, improve service, and increase end user satisfaction. However, not all help desks are created equal. There are some fairly common help desk problems and solutions that are important to consider when selecting a help desk [...]
There are countless help desk solutions out there, but very few actually integrate with M365, SharePoint and Teams. If you are looking for a new help desk solution and your organization uses Microsoft Office 365, SharePoint, and Teams, it is essential to utilize a help desk that truly leverages this environment. You need a [...]
If you are looking for a help desk software that integrates with Microsoft Teams, it is important to address what exactly "integration" means. Many help desk solutions claim to integrate with Teams. However, for most, this "integration" is very surface. Literally just a matter of making the site available in Teams...but how much does [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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