Crow Canyon Software’s Microsoft Teams Bots are now fully integrated with its NITRO Studio Workflows, bringing a full range of business process automation to Microsoft Teams.
Microsoft Teams bots provide increased functionality to Teams users. However, many of these bots are simply automated interfaces to FAQs. True business process automation bots require much more than interaction with a database of questions and answers.
That is where Crow Canyon’s NITRO Studio comes into play. NITRO Studio gives power users the tools they need to create applications that automate business processes in SharePoint and Office 365. Now, Crow Canyon has extended NITRO Studio Workflows to work fully with its Teams bots.
Streamline Operations across Departments
Virtually any kind of business process can now be initiated, managed, and interacted with from within Teams. Examples include:
- Leave Requests
- IT Support
- Project Management
- Purchasing
- Asset Tracking
- Work Orders
NITRO Workflows interact with Teams by delivering messages, posting adaptive cards, displaying lists, presenting action choices, creating channels, and more. The Microsoft Teams bots become much more full-featured and powerful when used with NITRO Studio Workflows. This means better and faster service to end users, staff, and customers.
Sample of Use Cases: Vacation Requests, IT Support, Project Management
One example is an approval process, such as vacation request. An end user enters a leave request while in Teams. The manager is notified and then takes action to approve the request. The end user gets notification of the manager’s decision. The time off is written to a calendar and sent on to HR. All interactions with the process – user creating the request, manager approving it, the user and HR getting notifications – can take place in Teams.
Another case is IT Support. The end user goes to the bot in Teams and asks a question or presents an issue. The bot tries to provide an answer. If it cannot, the bot creates a ticket for the user. The IT Staff can assign and update the support ticket through Teams. All notifications go back and forth in Teams. The ticket can be closed and a survey sent out to the user, all inside Teams.
A third case is project management. A project can be initiated from Teams. A Teams channel for the project can be created. Tasks can assigned. A project calendar can be set up. All communications, including meetings and documentations, can be done through Teams.
Powerful Combination Fuels Digital Transformation
These and many other business processes run in Teams powered by the combination of Crow Canyon’s Microsoft Teams bots and NITRO Studio Workflows. Together, these two bring true business process automation to Teams. The result is faster response times, more streamlined process, reduced costs, and ultimately, happier users, staff, and customers.
To see the full Press Release, read here.
