Route and Manage Requests Across Departments
Give educators, administrators and staff a simple, streamlined way to request services and approvals – including expenses, leave of absence, IT services, HR inquiries, facilities maintenance, transcripts, grants, and financial aid. Increase staff productivity and efficiency managing all these requests across departments.
Replace Outdated Manual Forms and Processes
Reduce backlogs, delays, and errors by replacing paper-based processes with digital forms, automated processes and eSignatures. Streamline data capture and processing for student / staff registration. Deliver secure services across all devices.
Improve Manual Processes and Communications
Increase cross-departmental communication and collaboration in your education institution. Replace manual routing processes to improve education support service levels and staff productivity. Automate audit processes in education to enforce compliance and remote student access.
Streamline and Automate Educational Institution Processes
Crow Canyon Software uses SharePoint and Office 365 to automate and manage many educational institution processes including recruitment, auditing, grant proposals, and contracts.
Curriculum consultants use Crow Canyon to process requests for curriculum changes while technical staff set up meeting requests (such as an extra projector, microphones or other audio visual). With Crow Canyon, we organize all your data to create meaningful reports. Being able to track improvements in turnaround time, number of tickets, and categories helps managers plan for future needs.
Business Automation Solutions to Move Education Processes Forward!
| Modernize Your IT Help Desk Keep your students, faculty and staff focused on their jobs by resolving their hardware and software issues quickly with minimum downtime. With the right tools and features, IT support teams become more efficient while improving service quality to your students.Utilize the Office 365 & SharePoint platform for detailed tracking of IT related requests and efficient queue management. Resolve tickets quickly, reduce downtime, and increase end-user satisfaction. Lower your operational costs while keeping your faculty and staff productive and focused on providing education.Features include:
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| Streamline Your Work Order Requests & Maintenance Keep your students, faculty and staff productive by quickly resolving facilities maintenance issues. Minimize facility and equipment downtime by utilizing an organized central system for tracking and resolving maintenance.Keep your students, faculty and staff safe with up-to-date facilities and equipment. Ensure timely routine maintenance and repairs with a centralized and well managed work order and facilities maintenance system.With Crow Canyon’s Work Orders Management system, you protect your education institution’s bottom line with longer-lasting facilities and equipment. You save more money. You keep people safe. |
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| Track & Measure All Your Equipment Keep your students, faculty and staff safe while minimizing downtime with properly maintained equipment. Using our Equipment Tracking system, your organization can organize a central system to ensure timely routine maintenance and repairs.Know where each piece of equipment is located and when routine maintenance is due. Mange your equipment from anywhere at any time by any staff member.With Crow Canyon’s Equipment Tracking system, you protect your educational institution’s bottom line with longer-lasting equipment. You save more money. You keep people safe. |
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| Resolve HR Requests Efficiently & Quickly Keep your educational institution’s HR staff efficient when fielding HR related questions, requests and issues. HR Staff get bombarded with requests all day long — with a centralized and well managed HR management system, your HR staff increase productivity by providing speedier fulfillment of these ongoing requests.Your students, faculty and staff can self-service in the intuitive Portal interface by accessing a knowledge base, seeing important HR announcements, submitting tickets, and seeing their ticket statuses. HR staff increase their productivity with automatic ticket routing and performance tracking through metrics reporting.Significantly increase overall operational efficiency and end-user satisfaction across all your entire institution. |
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| Automate Your Onboarding & Offboarding Onboarding can be challenging in educational institution. Multiple departments need to coordinate registration, training, and setup for new hires within HR, IT, Facilities, and security regulations. Automate the onboarding of your organization’s incoming students, faculty and staff members to ensure all tasks are completed in a coordinated manner and adhere to your educational institution’s protocol. Track the completion of their security certifications to ensure optimal performance and safety for all your students and employees.Get organized with your offboarding tasks! Ensure badges and all equipment are collected, and all permissions are retracted. Utilize a centralized application on your Office 365 / SharePoint platform to improve efficiency and allow your staff to focus on the important jobs at hand – educating your students. |
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Featured Case Study
Nova Scotia Community College Meets Demands of Supporting Multiple Campuses
Nova Scotia Community College (NSCC) is a thriving college community located on the eastern coast of Canada, with thirteen campuses scattered across its regions. The college serves over 25,000 students, must meet a demanding set of curriculum and faculty requirements and technology infrastructure, all while cultivating an atmosphere that is conducive to the education and growth of its students. Add to that, multiple campuses of varying sizes and in geographically remote areas, and you have a real burden on those in charge of the infrastructure and technology to keep services flowing consistently.
Education Resources
CASE STUDY:
Nova Scotia Community College Meets Demands of Supporting Multiple Campuses and 14,000 Students and Faculty
