Business Process Automation Solutions
IT Help Desk
Utilize the Office 365 & SharePoint platform for detailed tracking of IT related requests and efficient queue management. Resolve tickets quickly, reduce downtime, and increase end-user satisfaction. Lower your operational costs while keeping staff productive and focused on their work.
Asset Management
Keep staff productive with properly maintained IT hardware and software. Utilize an organized central system for tracking and resolving IT related issues quickly. Save time and money by increasing staff productivity by buying only what is needed, preventing loss.
IT Project Manager
Easily track progress, budget, status, tasks, and resources for every project. Drill-down into each project to get the details you need to manage the most efficient outcome. Agile reporting works with Excel, Power BI, NITRO Reporting, and more!
Contract Management
Keep your IT, Assets, and Equipment contracts and renewals organized! Overcome budget constraints and gain control of your costs by streamlining the processes that drive your organization forward. Modernize your workplace for efficiency.
Purchasing
Users create purchase requests using a custom form that can pull in information from an Active Directory. The approvals can be one level, or multi-level, with parallel or serial approval, or can be as simple as just requiring the requester’s manager to approve – or reject!
Customer Support
Provide superior customer service for your individual and business customers by efficiently handling support inquiries. Utilize the Office 365 & SharePoint platforms to get more return on your existing technology investment and quickly turn into a digital workplace.
Access Requests
From a management perspective, knowing who has access to your data and assets is key, but being able to manage those permissions in a convenient interface is critical. Our NITRO business applications amplify SharePoint and Office 365 capabilities to manage lists and forms for access templates, handle log data, and provide data-centric views for reporting.
Database Support
Move off outdated database applications and enjoy the benefits of a cloud-based, mobile-friendly, fully integrated application. Forms are built to be dynamic, flexible, and integrated with the full SharePoint and Office365 set of tools. The reporting framework shows charts, graphs, dashboards, and other interface elements within a modern database.
Change Management
To be effective, IT companies cannot arbitrarily make changes to their infrastructure. Integrating our Asset Management with the Problem Management processes of our IT Help Desk makes for a powerful combination, particularly when solving time-sensitive tickets. Up-to-date asset information will be at your fingertips.
Use our ready-to-go applications OR build-your-own with NITRO Studio!
Automate incoming requests & work orders with NITRO Studio BPA
NITRO Studio BPA offers pre-built applications that meet the needs of an IT department. In addition, the NITRO Studio Forms & Workflows Platform, with its large degree of flexibility, allows you to build solutions that fit your specific requirements.
Take advantage of your existing investment in Microsoft Office 365 & Teams OR SharePoint On-Premises (2013, 2016, 2019, SE) to power up your IT department.
Featured Case Study
Relieves Outsourced IT Headaches at ZCL Composites
Based in Edmonton, Alberta, ZCL has over 300 employees working in 12 manufacturing plants spread coast-to-coast. With so many people relying on the safety and stability of ZCL products, coupled with the logistical intricacies of implementing large-scale storage solutions, it should come as no surprise that ZCL’s IT Department fields a considerable number of inquiries on a daily basis. A major turning point for ZCL Composites was the introduction of the Crow Canyon’s Help Desk Ticket System for SharePoint.
