NITRO Help Desk

The best and most comprehensive IT Help Desk solution for Office 365, Teams, & SharePoint. Used by organizations around the world!


Request a Demo
All Features


NITRO Help Desk

The best and most comprehensive IT Help Desk solution for SharePoint, Office 365, and Teams. Used by organizations around the world!


Request a Demo
All Features

Sony
Sony

Faster. Easier. Smarter.

Finally! A help desk ticketing system for Microsoft 365 and Teams that really works. Leveraging the power of M365, SharePoint, and Teams platforms, NITRO Help Desk delivers all the features you need for superior service delivery.

Measure & track service.

Reporting & Dashboards

Visual displays of ticket status, assignment, quantity, priority, overdues, and more. Use built-in reports, or create your own using Power BI, Excel, or other reporting tools to generate reports.

Full incident tracking, time tracking and tracking by project with reporting on service levels and automatic escalation. Satisfaction surveys linked to at completion of request.

Record of who did what and for how long, so as to keep everyone up-to-date on ticket activity as well as provide stats for reporting.

Custom administrative interface for ease in configuring and maintaining system.

Keeps everyone involved informed and up-to-date. Easily configured for your needs.

Help Desk Features
Help Desk Features

Improve incident resolution times.

Knowledge Base

Build-your-own set of KB articles for user self-service or easy staff reference. Leverage the power of AI to deliver more effective results.

Sends ticket to the correct person or group for handling, speeds resolution. Leverage round-robin or load balance assignment to deliver faster service.

Tickets and tasks can be linked and set up in a parent/child relation to group associated activities together.

Easily integrate with Crow Canyon’s Asset Management for Microsoft Office 365.

Plus more.

Email Conversion

New emails sent to the Help Desk are converted to tickets; subsequent emails are linked to the ticket.

Internal Help Desk? External Customer Support? The system can be used for either or both.

Access tickets, make changes, respond to users, close tickets and more from smartphone or tablet.

Help Desk Features

Help Desk Features

Online or on-premises.

Runs in Office 365 or SharePoint 2013, 2016, 2019, SE. Powered by NITRO Studio.

  • Powerful Forms Designer
  • Custom Actions for efficient processing
  • NITRO Workflow engine
  • Reporting and Dashboards
  • Intuitive Portal Interfaces

Now with Microsoft Teams Integration and Bots!

NITRO Help Desk includes…

Check Mark Dynamic, Responsive Forms that can run on any device.

Check Mark Omnichannel Support – users can utilize email notifications, web, portals, Teams, bots, texting, and more to contact the help desk.

Check Mark Problem & Change Management – resolve recurring incidents and improve service environment.

Check Mark Updated UI helps users navigate the portal and helps technicians navigate through the product.

Check Mark Workflows & Actions that automate many processes — approvals, assignment, escalations, closing tickets.

Check Mark Reports & Dashboards that give both an immediate and historical view of Help Desk Ticketing System status.

Check Mark SLAs can be set up by category, department, user, location, and priority. Extensive SLA reports.

Check Mark Knowledge Base and Self-service capabilities, including Bots

Check Mark Asset Tracking, maintenance, upgrades, replacements, support (available in Professional Edition)

Check Mark Track time spent on each ticket. Review performance reports showing where your team might need more help or training.


Featured Tool for NITRO Help Desk

Microsoft Teams Integration

Work smarter, not harder! Organizations can reduce costs and save time while giving users quicker answers and a better overall experience with Teams, Bots & AI.

Learn More >>

Bots for Microsoft Teams
Featured Case Study

Featured Case Study

Help Desk for Higher Education: Better Service to Faculty and Students

Managing IT within higher education can be a huge undertaking. The IT staff is often faced with the daunting task of providing quick and efficient services to tens of thousands of users across multiple colleges, departments, and locations with a hybrid learning environment. Learn how this large university manages their users.

Read More >>


All Our Applications are

ZCL Composites Logo

“Crow Canyon integrated very well, the price was right for us, and once we put it in the ease-of-use was so great that it just stuck with me. People just send tickets [with NITRO Help Desk]. We don’t have to run around chasing anyone and it’s all through e-mail, so everything is documented. It’s a very communicative software.”

Mohit Robinson, IT Director, ZCL

Continue Reading >>

NITRO  Help Desk Resources  |  View More >>


Contact Us
for Pricing
Starting at
only $499/month

REQUEST A QUOTE

Quote Request

TALK WITH NITRO IT HELP DESK
 SPECIALISTS
(925) 478-3110

EMAIL
sales@crowcanyon.com