AI ticketing made easy.
User Self-Service
KB Copilot: Empower users to self-serve common issues 24/7
NLP-based Knowledge Base: Suggest KB articles using natural language
Staff Augmentation
AI-generated email responses: Contextualized responses to users
Staff Copilot: Easy access to known solutions for IT issues
Ticket Summarization: Quick view of pertinent information
AI-Powered First Responder
Sentiment analysis: Understand tone and prioritize tickets accordingly
Auto-routing: Intelligent routing to distribute tickets more efficiently
Auto-categorization: Group tickets based on category types
Auto-prioritization: Set priority based on content
Faster. Easier. Smarter.
A help desk ticketing system for Microsoft 365 and Teams. NITRO Help Desk delivers all the features you need for superior service delivery.
Multiple ways for users to get answers. Omni-channel support. AI-powered KB. Teams app. Mobile app. Single sign-on.
Tools for staff to deliver faster service. Ticket automation. AI-powered responses. Service Level Agreements (SLAs).
Easy visibility for managers. Real-time and historical reports. Dashboards. Workspaces. Trend analysis. Satisfaction surveys.
Measure & track service.
Improve incident resolution times.
Plus more.
Online or on-premises.
Runs in Office 365 or SharePoint 2013, 2016, 2019, SE. Powered by NITRO Studio.
- Powerful Forms Designer
- Custom Actions for efficient processing
- NITRO Workflow engine
- Reporting and Dashboards
- Intuitive Portal Interfaces
Now with Microsoft Teams Integration and Bots!
NITRO Help Desk includes…
Dynamic, Responsive Forms that can run on any device.
Omnichannel Support – users can utilize email notifications, web, portals, Teams, bots, texting, and more to contact the help desk.
Problem & Change Management – resolve recurring incidents and improve service environment.
Updated UI helps users navigate the portal and helps technicians navigate through the product.
Workflows & Actions that automate many processes — approvals, assignment, escalations, closing tickets.
Reports & Dashboards that give both an immediate and historical view of Help Desk Ticketing System status.
SLAs can be set up by category, department, user, location, and priority. Extensive SLA reports.
Knowledge Base and Self-service capabilities, including Bots
Asset Tracking, maintenance, upgrades, replacements, support (available in Professional Edition)
Track time spent on each ticket. Review performance reports showing where your team might need more help or training.
Featured Tool for NITRO Help Desk
Microsoft Teams Integration
Work smarter, not harder! Organizations can reduce costs and save time while giving users quicker answers and a better overall experience with Teams, Bots & AI.
Featured Case Study
Help Desk for Higher Education: Better Service to Faculty and Students
Managing IT within higher education can be a huge undertaking. The IT staff is often faced with the daunting task of providing quick and efficient services to tens of thousands of users across multiple colleges, departments, and locations with a hybrid learning environment. Learn how this large university manages their users.
All Our Applications are
“Crow Canyon integrated very well, the price was right for us, and once we put it in the ease-of-use was so great that it just stuck with me. People just send tickets [with NITRO Help Desk]. We don’t have to run around chasing anyone and it’s all through e-mail, so everything is documented. It’s a very communicative software.”
Mohit Robinson, IT Director, ZCL
Contact Us
for Pricing
TALK WITH NITRO IT HELP DESK
SPECIALISTS
(925) 478-3110
EMAIL
sales@crowcanyon.com
