Dynamic, Responsive Forms that can run on any device.

Omnichannel Support – users can utilize email notifications, web, portals, Teams, bots, texting, and more to contact the help desk.

Problem & Change Management – resolve recurring incidents and improve service environment.

Updated UI helps users navigate the portal and helps technicians navigate through the product.

Workflows & Actions that automate many processes — approvals, assignment, escalations, closing tickets.

Reports & Dashboards that give both an immediate and historical view of Help Desk Ticketing System status.

SLAs can be set up by category, department, user, location, and priority. Extensive SLA reports.

Knowledge Base and Self-service capabilities, including Bots

Asset Tracking, maintenance, upgrades, replacements, support (available in Professional Edition)

Track time spent on each ticket. Review performance reports showing where your team might need more help or training.