Affordable Service Desk Using Microsoft Office 365 & Teams

Take your service to the next level with the combo of:

NITRO Help Desk
Asset Management
Service Catalog
Change & Release Management

NITRO Service Desk automates the entire support process, driving effective service that helps your employees thrive.

• Optimized for Microsoft 365 and Teams.
• Omni-channel Access with single sign-on.
• Leverages AI and Copilots for quick resolutions.

Organizations have saved substantial amounts by implementing NITRO Service Desk versus high-priced ITSM solutions such as ServiceNow – sometimes up to 50% cost reduction.

NITRO Service Desk gives you the tools you need to deliver efficient service – without the overhead of features you don’t need or are little used!

NITRO Help Desk

A comprehensive solution for managing IT support. Now includes NITRO Copilot!

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Asset Management

Track hardware and software efficiently to reduce costs and improve operations

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Service Catalog

Easy interface where users can request the services they need to get their job done

Change & Release

Track and manage changes to IT systems to keep operations running smoothly

AUTOMATE SUPPORT

NITRO Service Desk gives you the answers you need for an efficient, modern Service Desk.

• How many service requests did we receive?
• What is the turnaround time?
• What is the cost of fulfilling the request?
• How are tickets assigned and tracked?
• Are we meeting our SLAs?

NITRO Service Desk’s ability to automate service request creation, tracking, and fulfillment is key to cost savings and improved performance.

BENEFITS

Incredible ROI: Built on Microsoft 365, NITRO Service Desk is quick to deploy, easy to use, and low in cost. ROI is a matter of weeks.
High User Acceptance: NITRO Service Desk uses familiar interfaces with no additional log-ins. Requests can be made via Office 365, Teams, web, or email using any device.
Quick Incident Resolution: Manage incidents efficiently with auto-assignment, escalations, SLAs, and tiered routing.
Improve Service, Lower Costs, Raise Productivity: Eliminate manual processes. Automate request processing across your organization.
Automate All Types of Services: IT Support Requests, New Equipment Requests, Password Resets, On-boarding, Server Moves, Upgrades and Patches, and many more…

NITRO Service Desk includes…

Dynamic, Responsive Forms that can run on any device.

Omnichannel Access – users can utilize email notifications, web, portals, Teams, bots, texting, and more to contact the help desk.

Problem & Change Management – resolve recurring incidents and improve service environment.

Updated UI helps users navigate the portal and helps technicians navigate through the product.

Workflows & Actions that automate many processes — approvals, assignment, escalations, closing tickets.

Reports & Dashboards that give both an immediate and historical view of Help Desk Ticketing System status.

SLAs can be set up by category, department, user, location, and priority. Extensive SLA reports.

Service Catalog to empower users to self-serve and elevate service request management.

Knowledge Base and Self-service capabilities, including Bots

Asset Tracking, maintenance, upgrades, replacements, support (available in Professional Edition)

Track time spent on each ticket. Review performance reports showing where your team might need more help or training.

Change and Release Management for increased predictability, reduced cycle time, and excellent compliance

Featured Tool for NITRO Service Desk

Microsoft Teams Integration

NITRO Service Desk is fully integrated with Microsoft Teams.
• Support Bot for quick resolutions and user self-service.
• Teams Messaging and Channels
• Teams Business Process Workflows

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