Work Order Management

Crow Canyon’s Office 365 & SharePoint Work Order Tracking System keeps you ahead of the curve by managing work orders and maintenance requests.

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Facilities Departments need to capture, track, and manage service requests and recurring maintenance tasks. Measuring time, parts used, and other costs is important, Tracking equipment usage and staff performance to meet service levels can be a challenge.

Crow Canyon’s Office 365 & SharePoint Work Order Tracking System is a simple and efficient way to track and manage facilities requests and work orders.

Employees submit requests from a variety of sources (phone, email, web, SharePoint and Office 365).
Requests are routed to the right group or individual for work order assignment and fulfillment.
Work orders and equipment can be linked to relevant forms, policies, and documentation.
The system gives the team the ability to track time, input costs, record work logs, and keep abreast of status changes throughout the process.
Robust reporting tools give insights both in real time and for historical work order and maintenance data.

Using Crow Canyon’s Office 365 & SharePoint Work Order Tracking System, NITRO platform provides tremendous capabilities to configure and customize the program without coding. The forms and workflows can be modified and customized to your needs as required. A host of tools — approvals, alerting, item linking, print templates, and more — can be used as needed to precisely configure the program to perform as you require it to, leading to increased user adoption and staff efficiency.

Integrate Work Order Tracking with Equipment Tracking for Better Results

The Office 365 & SharePoint Work Order Tracking system can work in conjunction with Crow Canyon’s Equipment Tracking application to give a complete view of equipment (machinery, tools, vehicles, furniture, etc.) lifecycle and maintenance. The full maintenance, break-fix, and usage history for any equipment is easily recorded in the system.

Automate your existing forms and manual routing processes to improve employee service and Facilities staff productivity. Examples of facilities requests include:

Equipment Maintenance
Custodial or Housekeeping
Office Moves
Grounds Maintenance
Event Services

Repairs
Audio Visual
Building Maintenance
And many more
Safety and Security

Increase Employee Productivity with Request Manager

Immediate Benefits

1. Increase employee productivity, by providing an easy-to-use, centralized point for submitting facilities requests
2. Improve department staff productivity and accountability by automating the request, routing, and tracking process
3. Reduce time-consuming follow-up phone calls for request status and more information
4. Improve efficiency and compliance by standardizing request procedures and process
5. More effectively measure service levels, response times and costs for requests
6. Get more return out of your existing Microsoft investment
7. Significantly increase overall operational efficiency and employee satisfaction
8. Promote consistency of processes and report on compliance

Key Features of Crow Canyon’s Office 365 & SharePoint Work Order Tracking System

Integrates with Equipment Tracking
Integrates with Crow Canyon’s Equipment Tracking for SharePoint to provide support for equipment and assets.
Automatic Routing
Tickets can be automatically routed based on criteria on the ticket or other factors.
Recurring Maintenance Tasks
Recurring maintenance tasks and schedules can be set up to track repairs and routine service.
Link to Warranties, Manuals, Docs
Important documents such as warranties, manuals, and purchase orders can be linked to the ticket and readily available for reference.
Reports & Dashboards
Visual displays of asset status, usage, maintenance needs. Use built-in reports or create your own.

Multiple Ways to Create Tickets
Employee and customers can create tickets using email, web, phone, SharePoint, or a portal.
Alerts and Notifications
Get alerts on new tickets, assignments, escalations, status changes, completion, and other events or timed incidents on the ticket.
Flexible Assignment Options
Assign to one person or a team. Use auto-assign or dispatcher or a round-robin.
Mobile Devices
View and update tickets through smartphone or tablet. Get maintenance tasks and tickets while out in the field.
Track Email Communications
All email communications to and from the user are tracked and recorded on the ticket.
Knowledge Base
KB allows quick recall of routine and familiar issues, with guidance on resolution.

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