IT Help Desk for Office 365 & Teams

The best and most comprehensive IT Help Desk solution for Office 365, Teams, & SharePoint. Used by organizations around the world!

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All Features

The best and most comprehensive IT Help Desk solution for SharePoint, Office 365, and Teams. Used by organizations around the world!

Request a Demo

All Features

Faster. Easier. Smarter.

Finally! A help desk ticketing system for Microsoft 365 and Teams that really works. Leveraging the power of M365, SharePoint, and Teams platforms, NITRO Help Desk delivers all the features you need for superior service delivery.

Single Sign-On
Native Teams App
Omni-Channel Support
Full Automation
Mobile App
AI-Powered KB Copilot
Service Level Agreements
& More!

Measure & track service.

Reporting & Dashboards

Visual displays of ticket status, assignment, quantity, priority, overdues, and more. Use built-in reports, or create your own using Power BI, Excel, or other reporting tools to generate reports.

Full incident tracking, time tracking and tracking by project with reporting on service levels and automatic escalation. Satisfaction surveys linked to at completion of request.

Work Log and Time Tracking

Record of who did what and for how long, so as to keep everyone up-to-date on ticket activity as well as provide stats for reporting.

Easy Administration

Custom administrative interface for ease in configuring and maintaining system.

Extensive Alerting/Notifications

Keeps everyone involved informed and up-to-date. Easily configured for your needs.

Improve incident resolution times.

Knowledge Base

Build-your-own set of KB articles for user self-service or easy staff reference. Leverage the power of AI to deliver more effective results.

Automatic Ticket Routing

Sends ticket to the correct person or group for handling, speeds resolution. Leverage round-robin or load balance assignment to deliver faster service.

Sub-tasks and Parent/Child

Tickets and tasks can be linked and set up in a parent/child relation to group associated activities together.

Integrate with Asset Management

Easily integrate with Crow Canyon’s Asset Management for Microsoft Office 365.

Plus more.

Email Conversion

New emails sent to the Help Desk are converted to tickets; subsequent emails are linked to the ticket.

Employee or Customer Support

Internal Help Desk? External Customer Support? The system can be used for either or both.

Mobile Device Support

Access tickets, make changes, respond to users, close tickets and more from smartphone or tablet.

Online or on-premises.

Runs in Office 365 or SharePoint 2013, 2016, 2019, SE. Powered by NITRO Studio.

Powerful Forms Designer
Custom Actions for efficient processing
NITRO Workflow engine
Reporting and Dashboards
Intuitive Portal Interfaces

Now with Microsoft Teams Integration and Bots!

NITRO Help Desk includes…

Dynamic, Responsive Forms that can run on any device.

Omnichannel Support – users can utilize email notifications, web, portals, Teams, bots, texting, and more to contact the help desk.

Problem & Change Management – resolve recurring incidents and improve service environment.

Updated UI helps users navigate the portal and helps technicians navigate through the product.

Workflows & Actions that automate many processes — approvals, assignment, escalations, closing tickets.

Reports & Dashboards that give both an immediate and historical view of Help Desk Ticketing System status.

SLAs can be set up by category, department, user, location, and priority. Extensive SLA reports.

Knowledge Base and Self-service capabilities, including Bots

Asset Tracking, maintenance, upgrades, replacements, support (available in Professional Edition)

Track time spent on each ticket. Review performance reports showing where your team might need more help or training.

Featured Tool for NITRO Help Desk

Microsoft Teams Integration

Work smarter, not harder! Organizations can reduce costs and save time while giving users quicker answers and a better overall experience with Teams, Bots & AI.

Learn More >>

Featured Case Study

Help Desk for Higher Education: Better Service to Faculty and Students

Managing IT within higher education can be a huge undertaking. The IT staff is often faced with the daunting task of providing quick and efficient services to tens of thousands of users across multiple colleges, departments, and locations with a hybrid learning environment. Learn how this large university manages their users.