SharePoint Ticketing System/Office 365 Ticketing System: What’s the Solution?

We recently had an open Q&A session specifically about ticketing systems and some of the most common questions we were asked are “what is a good SharePoint ticketing system?” or “is there an Office 365 ticketing system?“

So many of us live and work in the Microsoft 365 environment. It’s only natural that we would want a ticketing system that utilizes this environment.

Why a SharePoint/Office 365 Ticketing System?

One of the common reasons organizations utilize Microsoft 365 for a ticketing system is user adoption. Simply put, your users already know it. They already work in M365 day in, day out. Leveraging a help desk ticketing system that runs natively in this environment means there are no additional passwords to keep track of, no new systems to learn. Tickets can be created and managed right in the same environment everyone is already working in. Someone pings you in Teams? No problem. Just a simple click can convert the message into a ticket. It’s as simple as that.

What is a Good Solution?

NITRO Help Desk is made specifically to leverage the SharePoint/Office 365 environment. You can reap the benefits, but still have all the robust help desk features you need – from reporting to SLAs and more. Technicians can easily manage and assign tickets from just about any device, while users can turn a simple Teams message into a ticket with just a click – or use the KB Copilot to self-serve for simple issues. All of this is done right in your Microsoft Office 365/SharePoint environment.

Interested in learning more? Discover what NITRO Help Desk can do for you.