On-Demand Webinar
March 14, 2023 | 40 mins
On-Demand Webinar
March 14, 2023 | 40 mins
On-Demand Webinar
March 14, 2023
40 mins
Preview of the New NITRO Help Desk Release
The new NITRO Help Desk is coming April 2023.
Join us for a webinar previewing the brand-new features that set NITRO Help Desk apart as the #1 Help Desk leveraging M365 and Teams.
Exciting new features include:
– Mobile app for users to submit tickets – Provide users a way to submit tickets, make updates, and view the status of tickets on the go.
– Integration with Teams – Incorporate another channel for submitting tickets, updating tickets, and closing tickets for end users and technicians.
– Satisfaction Surveys – Track end user satisfaction with detailed reports indicating how well your Help Desk staff are performing individually and as a whole.
– Detailed time tracking and KPI reports – Track the length of time each ticket spends in each status. Review reports to identify where your team needs more training.
– Updated user interface – A more streamlined UI helps users navigate the portal and helps technicians navigate through the product.
– SLAs – Detailed and granular Service Level Agreements can be set up by Category, Department, User, and/or Priority. Our advanced condition builder gives you endless options for when to apply SLAs. Or simply have one default policy for all tickets. Your choice!
Leverage all these features into:
– Incredible ROI
– High user acceptance
– Automated service tracking
– Increased productivity
– Tracking for all types of services
Register now to get the inside scoop on all this and more!
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